Amazon VA, Customer Support, Lead Gen, SocMed Manager

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

April 18th, 2024 (7 days ago)

Member Since

August 13th, 2018

Profile Description

Hi there!

If you're looking for an Amazon Specialist then I'm your guy! I'm an all-around VA who specializes in Amazon and other E-commerce platforms like Shopify, Walmart, Shopee, and Lazada.

I have been working on various projects mainly focusing on Amazon product research and sourcing. I use top Amazon tools such as:

-Helium 10
-Jungle Scout
-Keepa
-Viral Launch
-AMZ Scout
-Tactical Arbitrage
-AZInsight
-Source Mogul
-OA Genius
-DS AMZ Quick View
-FBA Calculator
-AliExpress

and other tools for product research. I'm also in charge of finding suppliers and setting up accounts with them. I have experience in wholesale, online arbitrage, drop shipping, and private label e-commerce business models.

My job experience included the following:

Wholesale
-Looking for a profitable product on different platforms.
- Searching for suppliers, obtaining their contact details, and contacting them via email
- Opening a wholesale account with them and filling out application forms.
- Obtaining a price list including wholesale price, item description, SKU, and UPC.
- Converting price list to CSV file.

Online Arbitrage
-Doing product research manually or with tools
-Identifying if the product is profitable using tools like Keepa and Amazon Calculator
-Encoding all the important information on the spreadsheet
-Contacting suppliers to order
-Listing the products on Amazon Seller Central

Private Label
-Searching for profitable products with help from tools like Helium10, Keepa, FBA Calculator, etc.
-Encoding all the information on a spreadsheet so it is organized.
-Finding a supplier that can provide us with excellent service.
-Contacting product suppliers in China for orders.

Dropshipping
-Finding a profitable niche.
-Checking all the important information on that product to proceed to the next step.
-Contacting dropship suppliers.
-Listing products to be published
Amazon Seller Central
-Contacting customers regarding their inquiries and replying to reviews.
-Managing Seller Central, checking listings and orders
-Optimizing listings, creating descriptions, and titles, and editing photos using Canva for products.

Customer Support (E-commerce)
-Maintains customer relationships by responding to inquiries; and documenting actions.
-Prepares for customer inquiries by studying products, services, and customer service processes.
-Updates job knowledge by participating in educational opportunities.
-Accomplishes customer service and organization mission by completing related results as needed.
-Used top tools like Zendesk, ManyChat, and through an E-commerce platform.

Customer Support (BPO)
-Open and maintain customer accounts by recording account information 
-Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 
-Contributed to team effort by accomplishing related results as needed 
-Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution

Keyword Research
-Research and implement search engine optimization recommendations
-Take responsibility for page optimization for search engine marketing
Develop optimization strategies that increase the company’s website search engine results rankings
-Closely collaborate with the web development team to ensure SEO best practices are properly followed throughout the website content
Sales and Listing
-Compiling, analyzing, and reporting sales data.
-Contributing to the development of sales plans and objectives.
-Monitoring and evaluating sales performance.
-Optimize listings across online selling platforms (e.g. Amazon, Walmart, Shopify, etc.) 
-Perform ongoing keyword optimization and competitor analysis

Account Manager
-Checking for out-of-stock products
-Compiling sales reports and presenting significant changes
-Checking listing for issues and reporting
-Analyzing listings and checking on how to optimize listings 

Social Media Manager
-Overseeing the company’s interactions with the public by implementing social media platforms’ content strategies
-Analyzing engagement data
-Identifying trends in customer interactions
-planning digital campaigns to build community online
-Contacting and researching for influencers that can help advertise our product


In addition, I have several years of experience in administrative support and years of experience in lead generation research. I know also social media management and use tools such as Hootsuite, Tailwind, and Asana. I have a successful track record in email and phone communication, data/web research, data entry, and multi-tasking skills. I have known about Microsoft Office, I am also very particular when it comes to time management so I will be sure to finish any task within the given time frame. I am determined. I take on every challenge head-on and do what I need to accomplish my goals, even when the challenge is difficult. I can bring dedication and a drive to succeed to this company. I'm flexible, I'm willing to work with anyone at the 
company to make sure projects are a success.