8eb 804cdd94f2901d0

Virtual Assistant

70 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month
( $815 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.71 USD/hr )
EXPERIENCE OVERVIEW
11 years in bpo industry
BASIC INFORMATION
Age:
34
Gender:
Female
Location:
Porac, Pampanga
Tests Taken:

DISC
Compliance:67 / 53
Dominance:35 / 42
Influence:60 / 39
Steadiness:77 / 53

Last Active:
2021-09-13
Member Since:
2018-08-03
SKILL SUMMARY

Operational and Performance and People
Management- 3 years of experienced in
the Management level. Where in the main task is to develop and streamline
procedures. Coach, motivate, reward, counsel and assist with disciplinary
action as necessary. Ensure uniform understanding and adherence to policies and
company programs.  Supervise and monitor
agents’ attendance, performance and productivity. Making certain that
communication flow is open between agents, supervisor and management. Provide
quality service to both internal and external customer- on and off-line.Quality
Coach/Action Planning/Root Cause Analysis- 2 years
of experienced. Conduct Supervisor call audit. Participated and contributed to
company projects and developmental meetings. Conducted Process and Agent level
transaction monitoring.  Customer
Service Specialist- 4 years of experienced. Ensure
that client focus metrics are met. Making it at a point that i am updated with
the processes to better serve customer with their concern.Billing
Specialist- 1 and a half year of experienced. I
have handled hard core account that are 90 days past due. Explained pro-rated
charges and provided options for settlement.
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Tracing: Project Based

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".

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