Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 9th, 2024 (11 days ago)

Member Since

August 3rd, 2018

Profile Description

Operational and Performance and People
Management- 3 years of experienced in
the Management level. Where in the main task is to develop and streamline
procedures. Coach, motivate, reward, counsel and assist with disciplinary
action as necessary. Ensure uniform understanding and adherence to policies and
company programs.  Supervise and monitor
agents’ attendance, performance and productivity. Making certain that
communication flow is open between agents, supervisor and management. Provide
quality service to both internal and external customer- on and off-line.Quality
Coach/Action Planning/Root Cause Analysis- 2 years
of experienced. Conduct Supervisor call audit. Participated and contributed to
company projects and developmental meetings. Conducted Process and Agent level
transaction monitoring.  Customer
Service Specialist- 4 years of experienced. Ensure
that client focus metrics are met. Making it at a point that i am updated with
the processes to better serve customer with their concern.Billing
Specialist- 1 and a half year of experienced. I
have handled hard core account that are 90 days past due. Explained pro-rated
charges and provided options for settlement.
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