Customer Service/Real Estate VA/Cold Calling Appointment Setter

70 ID PROOF
Timeproof:
EXPECTED SALARY
Php 45,000.00/month ( $873 USD )
40 hrs/wk ( $5.04 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
I have 15 years of Customer Service experience doing Outbound/Inbound calls and Admin works as well. My previous home-based jobs were doing Outbound calls to set up an appointment with potential house buyers/sellers. I have experience using Podio CRM, Rin
BASIC INFORMATION
Age:
41
Gender:
Female
Tests Taken:
IQ
Score:  10

DISC
Compliance:15
Dominance:47
Influence:29
Steadiness:9

English
 C2(Advanced/Mastery)
Last Active:
2019-10-08
Member Since:
2018-08-01
SKILL SUMMARY

Crestcore Realty LLC
Memphis, Tennessee
October 4, 2018 – present
 Position: Real Estate/ Property
Management Virtual Assistant
 
Provide regular updates to owners on the progress of their properties.
Develop open and effective channels of communication with owners.
Liaise between internal and external departments to increase the owner’s satisfaction.
Handle complex issues and research on a resolution.
Uses Propertyware as the property management platform.
Uses Ring Central and Vonage in making calls.
Coordinate with the utility provider to connect utilities for the properties and update Propertyware.

F and M Realty
Richmond, VA
December 24, 2018 - June 15, 2019
Position: Real Estate Virtual Assistant/Cold Calling Appointment Setter

Uses customer information from Podio(CRM) to initiate cold calls and deliver the scripts provided in order to persuade the client to attend a meeting to discuss options about the property for sale.
Maintain and update CRM contacts.
Passing the information about successful communication to the appropriate agent to meet with the client.

Capital One Philippines
Support Services Corporation
September 2013 – July
18, 2018
Northgate Cyber Zone
Filinvest Corporate City
Alabang Muntinlupa City
 
Position: Senior Customer Account Specialist (Inbound/Outbound)  

HSBC Electronic Data
Processing Philippines
April 2010 - September
2013
Northgate Cyber Zone
Filinvest Corporate City
Alabang, Muntinlupa
City
 
Position: Senior Collections Representative (Inbound/Outbound)  
Customer Service Job Duties includes:
Answers and returning customer calls regarding sales inquiries, service questions, and general client concerns Responsible for maintaining the highest level of professionalism with clients and working to establish a positive rapport with every customer 
Update customer information in the customer service database during and after each call 
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies 
Impact the company’s bottom line by problem-solving and providing exceptional client support.
Collections Responsibilities:
- Takes a strategic approach to contacting customers through outbound calls.
- Provides thorough and accurate documentation on accounts.
- Maintain superior quality assurance and customer satisfaction results.
- Investigates issues and find resolutions to create a positive customer experience.
- Collects from overdue accounts at all delinquency level via both an automated dialer and manual dialing in accordance with company policies and procedures.
- Reviews and analyzes financial situations and negotiates payment and resolutions with procedural criteria.
- Updates accounts and adjust fees and charges in accordance with the company policy.

  
Fitness First Dubai Festival City
Leisure Unlimited LLC
January 9, 2006 – April 2009
Position:        Front Desk Officer/Administrative Assistant 

- Providing word class service to all our members and their guests.- Handles busy phone lines and queries.- Dealing efficiently and politely to guests complaints
Golforms Middle East- EMAAR PropertiesDubai, UAEAugust 25, 2005 –  January 7, 2006
Position:  Receptionist Work Description :
- In charge of accepting reservations, bookings, payments for club memberships.- Attending to the guest inquiries

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

Customer Service & Admin Support
EXPERIENCE

I have 8 years experience working in BPO Financial company as Customer Service Rep and Senior Account Specialist.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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