I have 2 years and 6 months experience in the BPO as a chat support specialist for US clients. I've catered Sales, Billing and Basic Technical support for Mobility and Digital Cable accounts.
I focus on providing "human connection" to my customers and make sure that my responses to there queries will give them an extraordinary experience. That is why I personalize my scripts and do not rely on the copy-pasted notes provided by clients.
I can handle 2-3 concurrent chats and is also good at profiling my customers. My constant Sales Pro and recursive training in tools also honed my skills throughout my BPO career.
If you are an employer who is looking for a live chat support specialist that provides a human touch to customers, I am the one you are looking for.
Last August 2018, I also took an online course for Virtual Assistance. I have basic knowledge in tools and apps used by VAs and am confident that with our online training and activities, I can start the ball rolling. So, if you are an employer who wants a new team member, let's discuss what you need and I'll be more than willing to learn and grow with your company.
I am very passionate with everything that I do and a firm believer that learning is a constant process. Skills can be learned through training and relentless practice but attitude is something that's innate. With my attitude and skills, we can hit the road running.
2 years and 6 months experience in sales and billling and badic troubleshooting.
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