Dorina

Virtual Assistant/Customer Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

January 27th, 2024 (61 days ago)

Member Since

July 18th, 2018

Profile Description

I have 4 years of experience as a Virtual Assistant and 9 years in customer service.

As a Virtual Assistant, my tasks are but not limited to the following:
- Calendar management (e g. Scheduling and tracking) using Acuity, Google Calendar and internal CRM
- Spreadsheet management
- Appointment tracking using Airtable
- Event/campaign automations using Keap
- Reporting
- Email management
- Auditing of payments
- Research and lead generation
- Social media management
- Sending gifts to clients via Mailbox Power
- Document conversions / file management
- Website and database management using Wix and Hubspot
As a customer support specialist for 2 large e-commerce companies in the US:
- handling vendor and customer inquiries and complaints via phone and email
- billing
- fraud analysis
- accounts payable
- bank communication regarding chargebacks
- order taking and processing. 

Top Skills

Customer Support » Email Support

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

E-Commerce » Inventory Management » Quality Control

Real Estate » Appointment Setting

Customer Support » Content Moderation/Management

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Manila, NCR
Tests Taken
IQ
Score:  149
DISC
Dominance: 0
Influence: 18
Steadiness: 45
Compliance: 37
English
C2(Advanced/Mastery)
Uploaded ID
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