Team Leader;Customer Service E-commerce;

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

September 5th, 2023 (227 days ago)

Member Since

July 12th, 2018

Profile Description

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Polished, professional customer service rep offering:
Proven experience providing customer support in busy call center environments for local and international Network Provider.An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty with in SLA Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.Highly experienced and innovative eCommerce support with a superior customer service handling skill. Adept with basic accounting for customers with which developed my keen sense for detail and accuracy. I have handled Fraud Check, Quality Check, Inquiries, Aftersales, Fulfillment, Refunds, Technical, Training, and Supervising Customer Service accounts (Nesting agents and Regular agents)With several years of assisting customers through email with basic troubleshooting, Order updates, Fraud, tracking orders, Warranty Check, Creating Claims, Manage RMA (Return Merchandise Authorization), Send reports and updates to facilities. Respond to Social media comments/ DM Experience with Zendesk, RE:Amaze, Avaya, CosmoUniverse, Citrix , and other CRM toolsAble to work well independently and as part of an Internet business team.