Erna

Virtual Administrator

15 ID PROOF
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Bachelors degree

Last Active

November 19th, 2019 (1592 days ago)

Member Since

July 3rd, 2018

Profile Description

I am a Virtual Assistant with Customer Service and Technical support experience.I completed Bachelor of Science in Information Technology. I have 10 years working experience with Dell as Technical Support, Subject Matter Expert and as a Team Manager. I had recent experience as a virtual assistant for over a 1 year in an IT company. I have been responsible in creating support tickets from incoming calls and emails received. Along with that, I have other tasks like exporting data from our CRM(ConnectWise) to view open cases and make sure all tickets are being assigned and worked on in a timely manner. I am also responsible in doing research for the company like travels and hotel booking, Ekahau reporting, Microsoft SharePoint PowerApps, etc. Please see the list of other skills that I acquired for the past 11 years.
Troubleshooting hardware/software issues with Dell computers.Taking inbound/outbound calls and responding to emails to address customers' issues.Creating support tickets using Delta, ConnectWise and Zendesk. Exporting data to view open Cases using CRMs such as ConnectWise and Delta. Using Excel and most of the time use pivot and vlookup in creating reports.Managing Team's performance and ensure that everyone is doing their best at all times. 

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Personal Assistant

Other Skills

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Email Management

E-Commerce » Inventory Management » Quality Control

Human Resources

Customer Support » Email Support

Customer Support » Social Media Moderation

Customer Support » Forum/Community Moderation

Customer Support » Content Moderation/Management

Customer Support » Phone Support » English Speaking

Office and Administration » Travel Planning

Basic Information

Age
Not Specified
Gender
Female
Website
Sign Up with Pro Account to View
Address
Tests Taken
IQ
Score:  122
DISC
Dominance: 36
Influence: 20
Steadiness: 26
Compliance: 18
English
C2(Advanced/Mastery)
Uploaded ID
Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”

Sara Brumfield

SEE MORE REAL RESULTS

“The more I stepped away from it, the more successful our Chanel became!”

- Jim Orr

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »