I have over 7 years of BPO industry experience with customer service and sales skills whether it's inbound, outbound, live chat or
WORK EXPERIENCE
1.Counter Person - Golden Donuts Inc.
Serves and punches orders Employment
Duration: July-October 2012
2.Counter Crew - Jollibee Foods Corp.
Serves and punches orders
Employment Duration: March-May 2013
3. Customer Service and Sales Representative, Chat Service and Sales Support, Special Projects Coordinator, Account Associate -
Sutherland Global Services
Take in calls and chats for orders, animal, stores, etc related issues/inquiries.
-Receives, d
-Receives and resolves/escalate human resource-related inquiries/issues
Employment Duration: September 16,2013- October 05,2019
4. Real Time Analyst
As an RTA, I am responsible for managing and ensuring that the service level agreements for various programs are met. My main responsibilities are managing the call volume, daily attendance and program break schedules. I also assist with creation of metrics and targets for service delivery teams.5. Virtual AssistantMy main role is to help my client with daily administrative tasks and schedules. My other responsibilities are organizing my client's files, answering
CRM Asana
This is mainly used for project assignment and updates.
Slack
This is mainly used as real-time communication with the client.
Mic
I use excel and word for reporting all the time.
Admin Tool
to check order status, process replacement
Sterling
to process refund
ePC
to document escalated cases
Amazon Manage Returns
process refund and provide tracking status.
eBay
respond to customer's
Amazon
respond to customer's
Lawson
to check coworker's employment and payment status
Emily
to check customer's payment history and lease agreement due dates.
ServiceNow
document inbound calls
Taleo
Check applicant's status
Reporting tool
Provide reason of declined payments
ManageUsers
Unlock and provide log in credentials
Coupa
Store order supplies
Vendor invoice status
ADP admin
W2 forms
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