I have over 7 years of BPO industry experience with customer service and sales skills whether it's inbound, outbound, live chat or
1.Counter Person - Golden Donuts Inc.
Serves and punches orders Employment
Duration: July-October 2012
2.Counter Crew - Jollibee Foods Corp.
Serves and punches orders
Employment Duration: March-May 2013
3. Customer Service and Sales Representative, Chat Service and Sales Support, Special Projects Coordinator, Account Associate -
Sutherland Global Services
Take in calls and chats for orders, animal, stores, etc related issues/inquiries.
-Receives and resolves/escalate human resource-related inquiries/issues
Employment Duration: September 16,2013- October 05,2019
4. Real Time Analyst
As an RTA, I am responsible for managing and ensuring that the service level agreements for various programs are met. My main responsibilities are managing the call volume, daily attendance and program break schedules. I also assist with creation of metrics and targets for service delivery teams.5. Virtual AssistantMy main role is to help my client with daily administrative tasks and schedules. My other responsibilities are organizing my client's files, answering
This is mainly used for project assignment and updates.
This is mainly used as real-time communication with the client.
I use excel and word for reporting all the time.
to check order status, process replacement
to process refund
to document escalated cases
Amazon Manage Returns
process refund and provide tracking status.
respond to customer's
respond to customer's
to check coworker's employment and payment status
to check customer's payment history and lease agreement due dates.
document inbound calls
Check applicant's status
Provide reason of declined payments
Unlock and provide log in credentials
Store order supplies
Vendor invoice status
I worked in A BPO industry for over 7 years and has done different task from inbound, outbound, chat, emails, back-office to support level. I am also an experienced Real Estate Virtual Assistant. I catered a client who needs data enrichment. What I do is more like a data entry task. I follow the weekly/monthly schedule for data entry on Asana. I check websites for data enrichment and get property information from them. I then enter data into Excel templates. Finally, I import enriched data into CRM Asana.
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