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Virtual Assistant

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EXPECTED SALARY
Php 40,000.00/month
( $744 USD )
EDUCATIONAL ATTAINMENT
College Level
AVAILABILITY
40 hrs/wk
( $4.30 USD/hr )
EXPERIENCE OVERVIEW
Call Center Support for 7+ years ; General Virtual Assistant (Expertise: Administrative Support for Real Estate Business)
BASIC INFORMATION
Age:
27
Gender:
Female
Location:
Naga, Camarines Sur
Tests Taken:
IQ
Score:  120

DISC
Dominance:27
Influence:30
Steadiness:12
Compliance:32

English
 C1(Advanced)
Last Active:
December 10th, 2022 (59 days ago)
Member Since:
July 1st, 2018
SKILL SUMMARY

I have over 7 years of BPO industry experience with customer service and sales skills whether it's inbound, outbound, live chat or email. I also became a real-time analyst which I am so exposed to MicUpgrade to see actual infooft applications and the likes. After my BPO years, I spent sometimes in a real estate business and that I became an independent contractor gaining the role of a virtual assistant.

WORK EXPERIENCE

 1.Counter Person - Golden Donuts Inc.
Serves and punches orders Employment
 Duration: July-October 2012

 2.Counter Crew - Jollibee Foods Corp.
 Serves and punches orders
 Employment Duration: March-May 2013

 3. Customer Service and Sales Representative, Chat Service and Sales Support, Special Projects Coordinator, Account Associate -
Sutherland Global Services
Take in calls and chats for orders, animal, stores, etc related issues/inquiries.
-Receives, dUpgrade to see actual info and responds to requests sent by level one agents, clients and customers.
-Receives and resolves/escalate human resource-related inquiries/issues
Employment Duration: September 16,2013- October 05,2019

4. Real Time Analyst
As an RTA, I am responsible for managing and ensuring that the service level agreements for various programs are met. My main responsibilities are managing the call volume, daily attendance and program break schedules. I also assist with creation of metrics and targets for service delivery teams.5. Virtual AssistantMy main role is to help my client with daily administrative tasks and schedules. My other responsibilities are organizing my client's files, answering emails, arranging meetings and travel plans, and helping to create presentation materials. Last role I had was heavy on administrative tasks which involves data entry with real estate properties.TOOLS USED

CRM Asana
This is mainly used for project assignment and updates.

Slack
This is mainly used as real-time communication with the client.

MicUpgrade to see actual infooft Applications
I use excel and word for reporting all the time.

Admin Tool
to check order status, process replacement

Sterling
to process refund

ePC
to document escalated cases

Amazon Manage Returns
 process refund and provide tracking status.

eBay
 respond to customer's emails.

Amazon email
respond to customer's emails

Lawson
to check coworker's employment and payment status

Emily
to check customer's payment history and lease agreement due dates.

ServiceNow
document inbound calls

Taleo
Check applicant's status

Reporting tool
Provide reason of declined payments

ManageUsers
Unlock and provide log in credentials

Coupa
Store order supplies
Vendor invoice status

ADP admin
W2 forms

WORKER SKILLS
TOP SKILLS
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Customer Service & Admin Support
EXPERIENCE

I worked in A BPO industry for over 7 years and has done different task from inbound, outbound, chat, emails, back-office to support level. I am also an experienced Real Estate Virtual Assistant. I catered a client who needs data enrichment. What I do is more like a data entry task. I follow the weekly/monthly schedule for data entry on Asana. I check websites for data enrichment and get property information from them. I then enter data into Excel templates. Finally, I import enriched data into CRM Asana.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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