AJ

Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

College Level

Last Active

August 11th, 2023 (231 days ago)

Member Since

July 1st, 2018

Profile Description

I have over 7 years of BPO industry experience with customer service and sales skills whether it's inbound, outbound, live chat or email. I also became a real-time analyst which I am so exposed to MicUpgrade to see actual infooft applications and the likes. After my BPO years, I spent sometimes in a real estate business and that I became an independent contractor gaining the role of a virtual assistant.

WORK EXPERIENCE

 1.Counter Person - Golden Donuts Inc.
Serves and punches orders Employment
 Duration: July-October 2012

 2.Counter Crew - Jollibee Foods Corp.
 Serves and punches orders
 Employment Duration: March-May 2013

 3. Customer Service and Sales Representative, Chat Service and Sales Support, Special Projects Coordinator, Account Associate -
Sutherland Global Services
Take in calls and chats for orders, animal, stores, etc related issues/inquiries.
-Receives, dUpgrade to see actual info and responds to requests sent by level one agents, clients and customers.
-Receives and resolves/escalate human resource-related inquiries/issues
Employment Duration: September 16,2013- October 05,2019

4. Real Time Analyst
As an RTA, I am responsible for managing and ensuring that the service level agreements for various programs are met. My main responsibilities are managing the call volume, daily attendance and program break schedules. I also assist with creation of metrics and targets for service delivery teams.5. Virtual AssistantMy main role is to help my client with daily administrative tasks and schedules. My other responsibilities are organizing my client's files, answering emails, arranging meetings and travel plans, and helping to create presentation materials. Last role I had was heavy on administrative tasks which involves data entry with real estate properties.TOOLS USED

CRM Asana
This is mainly used for project assignment and updates.

Slack
This is mainly used as real-time communication with the client.

MicUpgrade to see actual infooft Applications
I use excel and word for reporting all the time.

Admin Tool
to check order status, process replacement

Sterling
to process refund

ePC
to document escalated cases

Amazon Manage Returns
 process refund and provide tracking status.

eBay
 respond to customer's emails.

Amazon email
respond to customer's emails

Lawson
to check coworker's employment and payment status

Emily
to check customer's payment history and lease agreement due dates.

ServiceNow
document inbound calls

Taleo
Check applicant's status

Reporting tool
Provide reason of declined payments

ManageUsers
Unlock and provide log in credentials

Coupa
Store order supplies
Vendor invoice status

ADP admin
W2 forms

Top Skills

Customer Support

Customer Support » Phone Support

Customer Support » Social Media Moderation

Customer Support » Content Moderation/Management

Other Skills

Customer Support » Email Support

Customer Support » Forum/Community Moderation

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Naga, Camarines Sur
Tests Taken
IQ
Score:  120
DISC
Dominance: 27
Influence: 30
Steadiness: 12
Compliance: 32
English
C1(Advanced)
Uploaded ID
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