Charlton

Reservation Agent | Admin Support | Email Support 

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Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Bachelors degree

Last Active

October 23rd, 2020 (1253 days ago)

Member Since

June 28th, 2018

Profile Description

My responsibilities as a Reservation Agent ranges from:
- Responsible to process hotel reservations, cancellations, or modifications of availed hotel reservation from the Sales Department, On-line Travel Agents and hotel extranet (MARSHA);
- Answering guest inquiries with regard to the hotel general information and hotel room reservation status using the standard procedure;
- Effectively communicate with the front desk officers with regard to room reservation and room rates;
- Effectively handle daily correspondence and attend to inquiries in a timely manner;
- Responsible for organizing filing system which is kept up to date;
- Assisting to do check in or check out in the reception during busy period;
- Assisting Group Coordinator to update the group rooming list;
- Assisting to follow-up and clear the Post Master Account (PM) under Front Office Department;
- Checking the no-show status and charging base on the terms and condition of the contract.

Top Skills

Customer Support

Other Skills

Customer Support » Email Support

Customer Support » Phone Support

Human Resources

Real Estate » Appointment Setting

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  121
DISC
Dominance: 34
Influence: 14
Steadiness: 34
Compliance: 18
English
C1(Advanced)
Uploaded ID
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