My responsibilities as a Reservation Agent ranges from:
- Responsible to process hotel reservations, cancellations, or modifications of availed hotel reservation from the Sales Department, On-line Travel Agents and hotel extranet (MARSHA);
- Answering guest inquiries with regard to the hotel general information and hotel room reservation status using the standard procedure;
- Effectively communicate with the front desk officers with regard to room reservation and room rates;
- Effectively handle daily correspondence and attend to inquiries in a timely manner;
- Responsible for organizing filing system which is kept up to date;
- Assisting to do check in or check out in the reception during busy period;
- Assisting Group Coordinator to update the group rooming list;
- Assisting to follow-up and clear the Post Master Account (PM) under Front Office Department;
- Checking the no-show status and charging base on the terms and condition of the contract.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.