Lorenzo

Customer Service|Lead Gen-Sales| E-Commerce VA

70 ID PROOF
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Overview

Looking for full-time work (10 hours/day)

at $7.00/hour ($1,540.00/month)

Bachelors degree

Last Active

February 1st, 2024 (57 days ago)

Member Since

June 20th, 2018

Profile Description

I have worked with AU, US and UK based clients.Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer Upgrade to see actual infomunicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaintsCommunicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.  I have used tools like Slack, Freshdesk,Zendesk, Intercom, Shopify, Ali Express, Oberlo, Dropified, Shipmonk, Shipedge, Trello, Asana etc.

Top Skills

Customer Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Other Skills

E-Commerce » Inventory Management » Quality Control

Real Estate » Lead Generation

Office and Administration » Data Entry

Office and Administration » Email Management

E-Commerce » Shopify

Real Estate » Appointment Setting

Customer Support » Social Media Moderation

Customer Support » Sales Support

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Tests Taken
DISC
Dominance: 40
Influence: 11
Steadiness: 27
Compliance: 22
English
C1(Advanced)
Uploaded ID
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