Mark

Customer Support Specialist

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Not Specified

Last Active

April 8th, 2024 (10 days ago)

Member Since

June 20th, 2018

Profile Description

Thank you for reviewing my profile. With extensive experience in the BPO industry, I have honed my skills in delivering effective customer support and have a deep understanding of customer service best practices. I am adept at handling customer inquiries, resolving issues promptly and courteously, and ensuring overall customer satisfaction. I have a proven track record of maintaining high customer retention rates and positive feedback.


Additionally, I excel in administrative tasks such as website content management, social media, research, competitor analysis, and official mail. I am proficient in data entry, photo editing, Canva, trip planning, appointment scheduling, calendar management, and other administrative duties. I am also well-versed in email ticketing software (Zendesk), Microsoft Office, SEO, and more.


Let's discuss how I can contribute to your success and elevate your customer experience to new heights. I am excited to explore opportunities for collaboration and demonstrate how my expertise can benefit your business.

Top Skills

Customer Support

Experience: 5 - 10 years

Other Skills

Customer Support » Email Support

Customer Support » Phone Support

Experience: 5 - 10 years

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Experience: 6 months - 1 year

Marketing » Marketing Analytics » Google Analytics

Marketing » Content Creation » Blogging

Marketing » Social Media Management » Facebook marketing

Advertising » Facebook Ads

SEO » Content Management

Customer Support » Social Media Moderation

Experience: 1 - 2 years

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Web Programming » CMS » Wordpress

Marketing » Social Media Management » Social Media Marketing

Basic Information

Age
42
Gender
Male
Website
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Address
Bocaue, Bulacan
Tests Taken
IQ
Score:  105
DISC
Dominance: 39
Influence: 25
Steadiness: 27
Compliance: 9
English
C2(Advanced/Mastery)
Uploaded ID
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