I am currently working in a Finance and accounting - OTC department as a Spanish Helpdesk Analyst for over 3 years and until present. I am directly communicating with the stakeholders and also the customers.
How I started with the business outsourcing industry and started to further develop these skills in 2008 after I graduated and worked as a Bilingual Spanish Customer Service/Sales Associate and there I was further exposed on how to handle clients/customers over the phone properly, was taught of phone etiquette. Furthermore, I was also formally educated and trained in using the Spanish language through my first job.
I am also knowledgeable about MS word, powerpoint and excel for I worked as an Pension and Benefits Administrator were in I was working hand in
hand with associates/pensioners who are checking there pensions and benefits and sending out
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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