Inventory and Data Analyst/ Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

October 7th, 2024 (2 days ago)

Member Since

June 3rd, 2018

Profile Description

As a Stock Audit Assistant in Luxasia, I was responsible for:

• Conducting physical inventory in the counters and boutiques which the company has in different malls
• Producing summary of the conducted physical inventory for raw reports (Excel) ready for auditing
• Auditing the discrepancies that showed up after the initial summary and cross-checking with other inventory documents.
•  Adjusting the discrepancies in the SAP Business Application and ensuring the alignment of the physical and system inventory.

As a Technical Support Representative, I was responsible for: 

• Taking ownership of customer issues reported and identifying possible problems. 
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system or hardware issues.
• Ask customers targeted questions to facilitate understanding the root of the problem.
• Prepare call logs and issue resolution reports for cases handled
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

As a Senior Process Associate in Tata Consultancy Services, I was responsible for:

• Leveraging persuasive abilities to engage potential customers and drive sales through phone interactions. 
• Using scripts to provide information about product’s features and descriptions and present their benefits. 
• Influencing existing or potential customers to buy financial products or upgrade their current ones. 
• Provide detailed information about products and services and effectively handle orders and transactions
• Keep records of calls and/or process sales and record useful information as needed.

As a Data Analyst in Shenpire, I was responsible for:

• Collecting data and statistics of the different departments like IT, Content Management, Business and operations. 
• It is also my responsibility to provide insights based on the data collected
• I provide suggestions and actions that can be executed by the team, with management approval, to help them improve their performance.
• Close monitoring of the team’s performance and providing results in a timely manner to influence their focus and attain goals within the expected timeframes.
• Create templates to facilitate data collection and monitoring that are accessible for the team for their daily or weekly monitoring. 

 As a Product Development Specialist in CPEN Enterprises, I was responsible for: 

• Quality checking new product submissions, ensuring products names, contents and images are accurate, complete and comply with quality standards.
• Ensuring products are classified and attributed correctly to ensure site search functionality.
• Reaching out to suppliers in the US and China that may have potential products that we can sell in our Amazon store. 
• Product research for our Shopify store.
• Creating engaging and persuasive email content while focusing on crafting subject lines, body copy, calls-to-action (CTAs), and other messaging elements that resonate with the target audience and drive desired actions (e.g., clicks, conversions).
• Maintain product performance monitoring (Inventory level and Sales) in Google Sheets to optimize product listings’ health and performance. 
• Create listing in Facebook Marketplace. 

As an Inventory Executive in Shiseido Philippines Corp, I am responsible for: 

• Leads in the cycle count and reconciliation of warehouse inventories.
• Ensure that Warehouse physical inventory of Finished-Goods and POSMs versus SAP inventory are intensely monitored. 
• Performs routine inventory counts and consigned stock reconciliations according to predetermined frequency.
• Takes care of obtaining permissions and liaising with outside organizations to provide labor during retail and warehouse inventory counts.
• Ensures that all variances are closed and that stock audit results are reported on time. 
• Responsible for overseeing Storage locations upkeep to guarantee that warehouse expiring stocks are kept in the appropriate storage place.
• POC for the the creation and processing of sales orders from the brand team, which involves gathering and reviewing order details, inputting data into the system, and confirming orders. 
• Coordination with third-party logistics (3PL) providers which includes transmitting confirmed orders, collaborating to ensure timely fulfillment, and resolving any logistical challenges that may arise. Additionally, monitoring key performance indicators (KPIs) and service level agreements (SLAs) which is essential for tracking order performance and identifying areas for improvement. This includes generating reports to enhance operational efficiency and customer satisfaction. 
• Produces Pullout Authorization Forms (POAF) for store-to-store transfers and cycle and ad hoc store pullouts.
• Handles store returns of product to the warehouse for ad hoc and quarterly pullouts.
• Developed and maintained inventory forecasting models to predict future demand and optimize inventory levels, resulting in a 15% reduction in excess inventory and a 10% increase in inventory turns.• Analyzed sales data, market trends, and historical consumption patterns to generate accurate forecasts for over 5,000 SKUs across multiple product categories.• Collaborated with cross-functional teams, including sales, marketing, and operations, to align forecasts with business objectives and ensure timely delivery of products to customers.• Clearly conveys any inventory-related risks and opportunities. 
• Work closely with the Finance team and perform efficient and error-free inventory adjustments aligned to the approved and authorized changes in the system for all inventory movements.
• Assist in the month-end closing and reporting and guarantee that all pertinent documents related to the inventory documents are intact and available at all times. Reconcile SAP postings with inventory movements.