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Customer Service Representative / Graphic Design Expert

99 ID PROOF
Timeproof:
EXPECTED SALARY
Php 25,000.00/month ( $517 USD )
20 hrs/wk ( $5.88 USD/hr )
EDUCATION
Bachelors of Science in Information Technology
EXPERIENCE
Gold certified from Freelancing course and Project Management offered by Filipino Virtual Assistance Business Consultancy, Philippines; Under Project Management 3 yrs in customer service/6 months project management /layout designing
BASIC INFORMATION
Age:
30
Gender:
Female
Tests Taken:
IQ
Score:  93

DISC
Compliance:22
Dominance:33
Influence:28
Steadiness:17

English
 C1(Advanced)
Last Active:
2020-08-05
Member Since:
2018-05-29
SKILL SUMMARY

GENERAL INFORMATION

I am a virtual assistant who has more experience with Lead Generation and Social media Management. Additional experiences I earned for a long period were Customer Service and Layout/Graphic Design. But other jobs would greatly workable.

MY QUALIFICATIONS
-GOLD CERTIFIED by Filipino VirtualAssistance Business Consultancy for FREELANCING
-Completed and Certified in Project Management Phase 1 & Phase 2, Apprenticeship Program of FVA Business Consultancy
-Certified by Filipino Virtual Assistance Project Management under-course- of Filipino Virtual Assistance Business Consultancy.- Recognized as one of the top performers in a BPO company

ADDITIONAL QUALIFICATION
-CERTIFIED CIVIL SERVICE PASSER, AVE. 80.36, AUGUST 2019 (GOVERNMENT REQUIREMENT)

SKILLS
LEAD GENERATION SPECIALIST
- Facebook and TqsvhvTi prospecting
-Cold email prospecting using YAMM through Gmail; I have also an experience with Brandsparkleads system)
- Use of emailverifylist / neverbounce 
- SOP documentation

CLICKFUNNELLING- Beginner- Integrations with ActiveCampaing, Slack, Google Spreadsheet, Trello, PanDoc, & Zapier

SOCIAL MEDIA MANAGEMENT
- Content plan preparation & creation
- Social Media Accounts integration
- Social Media tracking
- Scheduling at Hootsuite

PROJECT MANAGEMENT
-Undergone the phases of preparing a project, initializing, executing, monitoring, controlling, and project delivery, through Filipino Virtual Assistance Business Consultancy's Project Management Course.
-Technical Documentation of the process and phases, which includes the images and minutes of meetings.
-Excel Literate - Intermediate Level-I can create a data presentation of the project's milestones and other related information.
- I can communicate well with the team and can be approached for the assistance of challenges that are being experienced on the tasks.
<8efe80624d780eba0c6493ec45140364>Email Marketing- I create templates on Mailchimp for email updates and other related information.

Customer Service
-Receives and accepts calls
-Multitasking-Investigates using the system
-Raises and checks order and monitoring
-Process payment of bills
-Excel Literate 
- Intermediate Level

Basic Freelancing 
-Data entry
-Beginner SEO skills
-Email signature management
-Social Media Management and Marketing
-Social Media Content Planning
-Scheduling on Hootsuite

LAYOUT & GRAPHIC DESIGN
-I use CANVA for available templates in creating Social Media posts, Infographic, and presentations
-I also use Adobe applications such as Photoshop and Illustrator in editing and clear resolutions for graphics and vectors. I use Adobe InDesign in making cards, and other printed documents.-I use Adobe InDesign in making cards, and other printed documents.

VIDEO EDITING-I use Lumen 5 for available and ready templates.-I also use Adobe Premiere for simple video making and editing.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Research
  • Speaking
  • Tutoring Teaching
  • Editing Proofreading
  • Adobe Indesign
  • Graphics Editing
  • Photoshop
  • Customer Support
  • Phone Support
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I’ve worked as customer associate in a BPO company for 3 yrs and a half. So speaking is where I’m exposed at.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

No work related experience yet.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Webmaster
SKILL RATING
  • Html
  • Wordpress

Graphics & Multimedia
EXPERIENCE

No work related experience yet.

SKILL RATING
  • Adobe Indesign
  • Graphics Editing
  • Photoshop
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Desktop Applications

Customer Service & Admin Support
EXPERIENCE

3 and a half year of customer service, outbound, inbound and offline.

SKILL RATING
  • Customer Support
  • Phone Support

Project Management
EXPERIENCE

Currently under the course of freelancing Project Management offered by Filipino Virtual Assistance Business Consultancy, Philippines.

 Less than a year of project management at ePLDT, Mandaue City, Cebu, Philippines, nevertheless, I was able to handle and propose service of the data center’s offer inclusing technical documentation.

SKILL RATING
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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