My background includes high-level Administrative Support / Social Media Marketing to Nidus Group Real Estate Company at Australia and Property Manager / Social Media Marketing in United Kingdom by conducting research, preparing statistical reports, handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling
Previously, I worked as a Quality Analyst and got promoted as a Team Manager. As a Quality Analyst, I ensure that agents provide quality service in line with organizational objectives. Making sure that all agents use the same greetings, scripts, aftercall procedures and accountability standards. Also, review sales data, customer surveys and call logs. They will use this information to adjust the script to achieve the conversion rate that meets company sales and service goals. As a Team Manager, I am responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, card being cancelled, and fraud issues). Additionally, the position is responsible for assisting the manager with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
I also bring to the table strong computer proficiency in MS Word, MS Excel and CRM database and applications. I'm very flexible. I can easily adapt and learn new things and I'm well organized too. I'm very focused on my job and keen to details. I am result oriented person and I can work independently with minimal supervision. I'm a goal-oriented person. I like getting the job done efficiently and in a timely manner, of course. I always take negative things positive and use it to motivate me more to do well on my job. I'm very competitive as much as possible I'd like to always go beyond the expectation." And most of all I have an excellent communication skills. I'm very used to talking to a lot people with different kinds of personalities.
I am confident that I can offer an exceptional service, communication and problem-solving skills you are seeking. Feel free to call me to arrange an interview. Thank you for your time—I look forward to learning more about this opportunity!
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