Ops Manager|HR Pro|Training & Dev|Admin|Client Relations

Overview

Looking for part-time work (4 hours/day)

at $12.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 17th, 2024 (yesterday)

Member Since

May 17th, 2018

Profile Description

Experienced HR & Operations Manager | Training and Dev't Expert | Client Relations Specialist | All-Around Professional
Highly skilled and versatile professional with a
comprehensive background across various domains. As a Business & People
Operations Manager in a VA company, I bring expertise in human resources,
office administration, advertising, project management, writing, transcribing,
customer service, marketing, sales, and social media.
Previously, I served as a CS Training Manager at Amazon,
supporting North America and overseeing a team of 20 Upgrade to see actual info this role, I
developed and implemented comprehensive training programs to enhance the skills
and knowledge of customer service representatives. I successfully cultivated a
high-performing team that consistently delivered exceptional customer
experiences.
Additionally, I have hands-on experience as a Client Success
Advocate, where my primary focus was managing client relationships and
resolving their problems. I effectively communicated with clients, understood
their needs, and provided prompt solutions to ensure their satisfaction and
ongoing success.
Key Competencies:
- Communication
& Public Speaking: Effective communication skills with the ability to
engage and influence diverse audiences.
- Curriculum
Development & Lesson Planning: Designing and delivering engaging and
impactful learning materials and lesson plans.
- Employee
Relations & Engagement: Building positive relationships with employees
and implementing strategies to drive engagement and motivation.
- Events
Management & Hosting: Organizing and hosting successful events that
leave a lasting impression.
- Human
Resources & Organizational Development: Expertise in HR strategies and
programs to optimize organizational effectiveness and development.
- Leadership
Development & Team Building: Developing leadership skills and
fostering teamwork for enhanced performance.
- Marketing
Strategy & Sales: Crafting effective marketing strategies to drive
sales and achieve business objectives.
- Microsoft
Office Suite: Proficiency in utilizing various Microsoft Office
applications for enhanced productivity and collaboration.
- Operations
Management & Process Optimization: Streamlining operations and
optimizing processes for improved efficiency and effectiveness.
- Performance
Management & Quality Assurance: Implementing performance management
systems and ensuring quality standards.
- Project
Management & Time Management: Successfully managing projects and
resources while meeting deadlines.
- Research
& Data Analysis: Conducting qualitative and quantitative research and
utilizing data for informed decision-making.
- Training
& Development: Designing and delivering comprehensive training
programs to enhance employee skills and performance.
- G
Suite (Google Docs, Sheets, Slides, Drive, Calendar, etc.): Proficient in
utilizing G Suite applications for streamlined collaboration and
productivity.
- Cross-functional
Collaboration: Collaborating effectively across different teams and
departments to achieve common goals.
- Conflict
Resolution: Resolving conflicts and disputes to maintain a harmonious work
environment and solve client concerns.
- Data
Analysis: Analyzing and interpreting data to derive insights and make
informed business decisions.
- Decision
Making: Making sound decisions based on careful analysis and evaluation of
available information.
- Employee
Engagement Strategies: Developing and implementing strategies to foster
employee engagement and satisfaction.
- Financial
Management: Managing financial resources, budgets, and financial planning
to support organizational goals.
- Knowledge
Management: Implementing systems and practices to capture, organize, and
share knowledge within an organization.
- Negotiation
Skills: Successfully negotiating agreements, contracts, and partnerships
to achieve favorable outcomes.
- Onboarding
and Offboarding Processes: Managing seamless transitions for new hires and
departing employees.
- Process
Optimization: Identifying areas for improvement and implementing
strategies to optimize processes and workflows.
- Quality
Assurance: Ensuring that products, services, or processes meet established
quality standards.
- Relationship
Management: Building and maintaining positive relationships with clients,
stakeholders, and partners.
- Strategic
Planning: Developing long-term strategies to guide organizational growth
and success.
- Vendor
Management: Managing relationships with vendors and suppliers to ensure
timely and cost-effective delivery of goods and services.

Seeking a position where I can leverage my diverse experience and background to make a meaningful impact. I am motivated by my love for learning and my dedication to fostering positive change within organizations. Let my skill set and passion benefit your organization and drive success.