My full name is
I had a variety of experiences as customer service associate in a call center industry. I have at least 6 years of experience working with one of the best call centers here in the Philippines. I have a bachelor’s degree in Nursing, however I am working as a customer service associate for an insurance account in US, ANTHEM, specifically OBAMA CARE plans. I do assist providers for their benefits, claims, appeals and authorization inquiries. I had also experienced working for a telecommunication company in US such as Charter and Comcast. I assist in billing inquiries, minor technical works and sales. I am consistent in maintaining good scores and achieved a lot of awards as one of the top agents in the account I'm working at. I am also good at using MS Word, Excel and do internet research too.
I am dedicated, outgoing, a team player, and is willing to learn more for new tasks assigned with excellent communication skills.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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