JENEVIB

Go-Getter Amazon Shopify Ebay VA, Social Media Manager

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Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

October 21st, 2023 (159 days ago)

Member Since

May 5th, 2018

Profile Description

Amazon Specialist Amazon Specialist My Amazon Guy · Full-timeMy Amazon Guy · Full-timeApr 2023 - Present · 1 moApr 2023 - Present · 
 -Make sure to work on accounts promptly and accurately, update tasks within 24-48 hours, ensure high-quality deliverables to clients, assist project managers as necessary, maintain Asana tasks and boards, provide clear comments on work summaries and progress reports, and respond promptly to urgent emails and Slack messages.

?Catalog Merchandising and Troubleshooting
-Be accountable for producing sales and advertising reports, working proficiently on catalog merchandising and troubleshooting tasks including manual updates, uploads, and flat files, resolving account issues, learning proper sheet management and applying tech savviness for efficient completion of tasks and assignments.

?SEO & Copy
-Produce competitor research, keyword research, Phase 1 to 4 SEO, and other related tasks such as producing keyword tracking reports and indexation reports, work with company tools to revise copy based on client requests, perform ongoing keyword optimization and competitor analysis, ensure SEO and copy compliance with Amazon's policies, and align optimization steps with agreed-upon account strategies from clients and brand managers.

?Project Management Aspect
-Ensure proper delegation, action, and handling of assignments per MAG standards, promptly report project roadblocks to the Brand Manager and/or affected teaUpgrade to see actual infombers, and liaise with colleagues at MAG to provide optimal client service.
Amazon/Shopify Manager                                     February 2021- December2022
Scout & Company (E-commerce Brand)              

> Managed Amazon Seller Central tasks Account Health issues, catalog management, suppressed listing, shipping labels  and coordinated with Seller Support.
> Extensive keyword research using powerful tools in Helium 10 such as Magnet and Cerebro.
> Formulated effective listing optimization by generating the researched keywords and integrated into Helium 10’s Frankenstein, Scribbles and Listing Analyzer.
> Conceptualized and designed Amazon images and A+ contents to better aesthetics and provide more infographics to increase sales using Photoshop, Adobe Illustrator and Canva.
> Managed the overall social media pages of the Brand including Facebook, >Facebook Community Instagram, Pinterest.
> Created highly engaged contents using Canva, Adobe to develop Brand position and Brand awareness.
> Scheduling posts for effective user engagement using FB Business Manager and Tailwind.
> Managed Facebook Shop and uploaded products for Shop catalog.
> Developed & executed a social media marketing strategy to enhance content visibility and engagement, increasing followers by 50%.

INSTAGRAM SPECIALIST                                        December 2020- January 2021    OpInsta Agency, United States

> Conducted an in-depth audit of the IG profile to identify areas for improvement, resulting in a 16% increase in followers & 20% higher engagement rate.
> Created graphics content using Canva & Placeit for 10 weekly posts, resulting in 25K+ likes on posts.
> Scheduled 8 weekly Instagram stories with Call-to Actions that drove 17K+ visits to the website within 3 months.
> Prioritized project management of clients account using Basecamp and collaborated with the team in organized ways to manage projects Generated over 500 relevant hashtags for Instagram, leading to a 40% increase in organic followers.
> Conducted thorough research of competitor accounts, enabling the development of an effective content calendar and driving a 20% boost in engagement rate.
> Provided timely customer service on clients’ social media accounts resulting in 90% satisfaction rate from customers. 

Amazon Operation Officer                                  October 2020- December 2020  Honest Commerce, United Kingdom

> Coordinated supplier liaisons and shipments to FBA/warehouses, resulting in timely delivery of products.
> Conducted extensive product research for new and current product development initiatives, driving a 10% increase in revenue.
> Created and maintained inventory management system with accurate listings, edits & prices on over 15K SKUs in Amazon UK, US, EU, Japan; achieving an average accuracy rate of 95%.Monitored and maintained Amazon seller health accounts, ensuring compliance with all policies & guidelines.
> Conducted excellent customer service regarding order issues, refunds, replacement by building and maintaining an ecosystem of triggered online customer journeys that are personalized around each individual.

AMAZON VIRTUAL ASSISTANT                                June 2020 – September 2020
Dr. G Collections, Nevada, USA

> Conducted in-depth product research to identify new products, resulting in an increase of 10% sales revenue.
> Managed inventory planning for SKUs with 95?curacy rate, minimizing stock outages by 20%.Maintained account health check on Seller Central accounts and ensured adherence to Amazon policies & guidelines.
> Created shipping plans, provided support with third party quality control  inspection and sent shipping label barcodes and shipping of  products from supplier’s factories to Amazon warehouse.
> Developed E-books which drove an additional sales growth in Amazon KDP paperback listings.

AMAZON VIRTUAL ASSISTANT INTERN           April 2020 – June 2020   
VA University

> Leveraged Jungle Scout, Helium 10, Keepa, TWF Buy Box and Tactical Arbitrage to source products with an 80% success rate.
> Established SOPs for Amazon that optimized ad campaigns and enhanced customer service processes; resulting in a 20?crease in negative feedback.
> Negotiated contracts with new suppliers to acquire new products for product research members, generating an additional revenue.
> Facilitated communication between internal teaUpgrade to see actual infombers and external suppliers, leading to a reduction of time-to-market.
> Established accounts with new wholesale suppliers within the first 3 months of employment resulting in a 25% growth in customer acquisition.
> Optimized listing images, titles & keywords for products to enhance discoverability and reduce bounce rates by 20%.Created detailed product listings including titles & descriptions for products resulting in 25% increase in sales.
> Developed message templates to respond to customers quickly & accurately; increasing customer satisfaction ratings by 30%.

SOCIAL MEDIA MARKETING/SHOPIFY VA     September  2019 – March 2020            ShopEdenRose, Meadows Place, Texas, US

> Managed social media planning for execution of marketing strategies, resulting in an increase of customer engagement by 20%.
> Developed Instagram posts/stories and responded to customers' comments/requests/complaints within 24 hours, increasing customer satisfaction by 40%.
> Created professional graphics on Canva platform to be used across all social media platforms, leading to a 30% increase in overall brand recognition.
> Compiled relevant hashtags to include in the posts to reach targeted audiences.
> Managed Shopify platform to generate discount codes & vouchers, resulting in a 25% increase of sales.
> Leveraged community management strategies to drive customer reviews by 50%, boosting website traffic by 20%.
> Resolved shipping complaints with an average response time of 3 hours and tracked shipments for customers per month, increasing customer satisfaction rate by 30%.

Top Skills

Design » Adobe » Photoshop

Customer Support » Social Media Moderation

Customer Support » Phone Support » English Speaking

Design » Print Design

Other Skills

E-Commerce » Inventory Management » Quality Control

Design » Adobe » Indesign

Design » Logo Design

Customer Support

Customer Support » Phone Support

Customer Support » Forum/Community Moderation

Customer Support » Content Moderation/Management

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Data Entry

Office and Administration » Travel Planning

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Nasugbu, Batangas
Tests Taken
DISC
Dominance: 50
Influence: 21
Steadiness: 10
Compliance: 19
English
C2(Advanced/Mastery)
Uploaded ID
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