Alex

Trainer, Customer Delight manager

15 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Associates degree

Last Active

November 26th, 2022 (489 days ago)

Member Since

April 29th, 2018

Profile Description

 Worked as a customer service representative for sprint with Teleperformance in 2004.
· Worked as a customer service/billing/ technical support representative with SiriusXM with Stream Global Services in 2010.
· Worked as a customer service/billing/ technical support/ sales representative with the same account in 2014 at The Results Companies Inc. and was promoted as a Trainer.
· Was sent to Comcast University in Miramar Florida to train for Comcast in 2015.
· Launched Comcast with The Results Companies Inc.
· Became a Lead Trainer for Comcast where I was in charge of updates from the main headquarters and disseminate the information to my fellow trainers.
· Became a Graduate School Dean for Comcast where I make sure that the agents have complete knowledge of products, process, and policies.
· Became a Subject Matter Expert for Telstra Inbound Sales in 2016. My job is to make sure that agents are following the call flow, aware of the policies and has full knowledge of products and process.
· Became an Account Manager in Metropolitan Warehouse with Smiles On Demand Inc., in 2016. I was the one dealing with the client. I was in charge of billing the Upgrade to see actual info charge of attendance upkeep, escalation calls, up training for agents and hiring.
· Became a Corporate trainer for ELink Concepts and Solutions Corp.  

Top Skills

Marketing » Telemarketing

Customer Support

Customer Support » Sales Support

Other Skills

Marketing » Social Media Management » Facebook marketing

Real Estate » Appointment Setting

Customer Support » Phone Support

Marketing » Mobile Marketing

Marketing » Social Media Management » Instagram marketing

Advertising » Facebook Ads

Human Resources

Customer Support » Technical Support

Customer Support » Phone Support » English Speaking

Marketing » Social Media Management » Social Media Marketing

Marketing » Classified Ads Marketing

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  92
DISC
Dominance: 36
Influence: 43
Steadiness: 12
Compliance: 9
English
C2(Advanced/Mastery)
Uploaded ID
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