Ten years’ successful experience in customer service and quality with recognized strengths in problem-solving, troubleshooting and reporting by analyzing agent quality performance, agent quality standards and customer satisfaction experience.
Possess solid computer skills.
Excellent working knowledge using both Google and Microsoft applications
A Process trainer, acknowledged as “People Developer.” for sharing best practices and conducting process, business writing and effective communications trainings.
Develop plan, conduct audits and variance analyses by applying six sigma methodologies.
Recognized Value Creator for implementing projects that helped improved processes.
I have 4 years experience with Office and Admin (Virtual Assistant). I have been entrusted to do more tasks requiring more attention as I have been commended for being very keen to details.
I have 10 years experience in BPO industry that practices English Only Policy.
I have 7 years experience in proofreading and re-writing correspondence as part of being a Quality Analyst.
I Have 7 years experience in Accounts Payable department and 6 years experience in Quality Assurance for Accounts Payable Helpdesk
I have 10 years experience in BPO industry that specializes in Customer Service.
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