I am currently working as a quality analyst and concentrated on monitoring calls and as well as analyzing the root cause of such metric and creating action plans to address it.
I am skilled with Excel and even trained to conduct classes and share what I've learned.
I've also done presentations of our data analysis and facilitated meetings (calibrations) with our clients.
I conduct one on one coaching and huddles with my respective team that was assigned to us and required to monitor their progress.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.