Ecommerce Email Customer Support Expert /Virtual Assistant

Overview

Looking for full-time work (12 hours/day)

at $12.00/hour ($3,168.00/month)

Bachelors degree

Last Active

March 25th, 2024 (25 days ago)

Member Since

April 14th, 2018

Profile Description

Order Fulfillment I Shopify I Oberlo, Dropified & Customer Service | Airbnb | Car and Hotel Reservations | Virtual Assistant | Travel Agent | 

Self-motivated and very dedicated. 
Well-organized, detail oriented and task-driven person.

 ???Fulfilling Orders using Oberlo/Dropified???
 ? Fulfill orders within 24hours or ASAP
 ? Mark as Shipped.
 ? Notify Customer. Send a message to Aliexpress Seller. 

“Customer Support & Service”
- Reamaze, Freshdesk and ZenDesk Ticketing System.
-Handling Queries, Disputes, Refunds, Replacements, Damaged
-Order Tracking/Shipment Status
- Airbnb Property Management (Airbnb)
- Travel Agent (Worldspan and Apollo)
- Car rental and Hotel Reservations. 

I  am building long term relations with my clients and always make suggestions that will help in the long term. I will communicate with you throughout the entire process in any preferred way.

 Experiences in:
 -Order Processing/Order Fulfillment for E-commerce (WooCommerce, Amazon, Aliexpress)
 -Email Support 
-Customer Support 
- Admin Support
 -Web Research & Data Entry
 -Virtual Assistance 
-Google Spreadsheet
-Gmail for Business
- ASANA project management
- Calendar Management (Deputy) 
- Answering reviews (Google, Yelp, Tripadvisor, Facebook )
-Updating website via Wordpress and processing orders via WooCommerce

 * Fluency in both written and oral English
 * Reliable in providing excellent service