Current Employment Status:
Hired Full Time on May 8, 2020
Hired Part Time on May 17, 2020
Hired Full Time on Aug 10, 2022

0c2e18 044d0b9fdd8

Ecommerce Email Customer Support Expert /Virtual Assistant

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EXPECTED SALARY
Php 35,000.00/month
( $608 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.51 USD/hr )
EXPERIENCE OVERVIEW
8 Years of Experience as a Email Customer Service Representative, Virtual Assistant (eCommerce), Data Entry and as a Property Manager
BASIC INFORMATION
Age:
28
Gender:
Female
Location:
Lapu-lapu City, Cebu
Tests Taken:
English
 C1(Advanced)
Last Active:
September 29th, 2022 (6 days ago)
Member Since:
April 14th, 2018
SKILL SUMMARY

Order Fulfillment I Shopify I Oberlo, Dropified & Customer Service | Airbnb | Car and Hotel Reservations | Virtual Assistant | Travel Agent | 

Self-motivated and very dedicated. 
Well-organized, detail oriented and task-driven person.

 ???Fulfilling Orders using Oberlo/Dropified???
 ? Fulfill orders within 24hours or ASAP
 ? Mark as Shipped.
 ? Notify Customer. Send a message to Aliexpress Seller. 

“Customer Support & Service”
- Reamaze, Freshdesk and ZenDesk Ticketing System.
-Handling Queries, Disputes, Refunds, Replacements, Damaged
-Order Tracking/Shipment Status
- Airbnb Property Management (Airbnb)
- Travel Agent (Worldspan and Apollo)
- Car rental and Hotel Reservations. 

I  am building long term relations with my clients and always make suggestions that will help in the long term. I will communicate with you throughout the entire process in any preferred way.

 Experiences in:
 -Order Processing/Order Fulfillment for E-commerce (WooCommerce, Amazon, Aliexpress)
 -Email Support 
-Customer Support 
- Admin Support
 -Web Research & Data Entry
 -Virtual Assistance 
-Google Spreadsheet
-Gmail for Business
- ASANA project management
- Calendar Management (Deputy) 
- Answering reviews (Google, Yelp, Tripadvisor, Facebook )
-Updating website via Wordpress and processing orders via WooCommerce

 * Fluency in both written and oral English
 * Reliable in providing excellent service

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Travel Planning
  • Speaking
  • Tutoring Teaching
  • Facebook Marketing
  • Mobile Marketing
  • Customer Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Travel Planning

English
EXPERIENCE

I have a great Verbal and written communication skills. I have 4years experience as a Customer Service in a Travela and Hospitality Account and 3years experience as a Market Researcher . Though my experiences , I was able to learn different skills and strategies to be able to identify the wants and needs of a customer. Through my experiences, I have learnt that some key qualities to providing exceptional customer service includes : 1. Patience 2. Active Listening 3. Reliable and Timely Communication 4. Knowleadgeable 5. Solutions Oriented

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching

Sales and Marketing
SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Mobile Marketing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Phone Support

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