1 - Subject Matter Expert - Feb 2022 - July 29, 2022 - evaluate & audit each agent call for KPI / preparation of weekly & monthly reports for client presentation, updating Google spreadsheets, collaborate with the operations team for process improvement & facilitate call calibration and call listening with the team leaders; coached & mentored new hires during and after their nesting period to ensure that they follow best practices and call flow quality is met
2 - Shopify Virtual Assistant - customer support & administrative tasks ( Feb 2021 - July 2021) primary tools used are Shopify, Orderhive, Shipstation, Trello, Hubspot, Slack
3 - Customer Support / Sales & Billing
4 - Accounting Supervisor for a manufacturing firm here in the Philippines (
5 - Accounting Clerk
Increased engagement rate through active social media presence for an online store. Product knowledge and customer service skills with consistent real-time interaction to boost sales and build up the business portfolio. Overall Shopify Assistant from Customer Support up to the store's back-end support (Order Tracking & Fulfillment, Refund, Inventory Management & Copywriting). Prior to being a Shopify VA, I was an Inbound Customer Support for 4 years and a Bookkeeper.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.