Maria

Experienced Customer/Technical Support Rep, Virtual Assistan

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 14th, 2024 (15 days ago)

Member Since

April 6th, 2018

Profile Description

I have 6 years of experience working as a Customer/Technical Support Representative in a BPO industry. Mainly working with US-based companies such as cable and telecommunications company and other small campaigns selling different products. I was taking inbound calls and resolve issues from customers whether it's about billing, technical difficulty or just a plain general inquiry. I have also experienced to be part of the escalations team wherein I take over calls as a supervisor. 
Aside from being a Customer Support, I can also do transcription work, setting appointments and teaching ESL (English as Second Language). Moreover, I can be a trusted Virtual Assistant doing admin work. I'm proficient with Google Suite apps and Microsoft Office. 
I can use WordPress, Social Media Sites, Tawk.to, Ring Central, Amazon, Mailchimp and other web-based applications. I believe that there are a lot of other tools that I needed to learn and so I never stop learning new things. 
I am reliable, can adapt to change easily, competitive, and I have a positive outlook in life. I also have excellent English written and oral communication skill. I have the ability to work under pressure, self-motivated and flexible. I also have a strong analytical skill, a problem solver, dedicated and most of all very organized. 
I want to be the best VA that you will ever have and contribute to the success of your business. 

Top Skills

Marketing » Content Creation » Blogging

Customer Support

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Technical Support

Customer Support » Phone Support

Customer Support » Sales Support

Office and Administration » Data Entry

Marketing » Content Creation » Proofreading

E-Commerce » Inventory Management » Quality Control

Real Estate » Appointment Setting

Customer Support » Email Support

Customer Support » Forum/Community Moderation

Office and Administration » Transcription

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Bacolod City, Negros Occidental
Tests Taken
IQ
Score:  101
DISC
Dominance: 41
Influence: 14
Steadiness: 18
Compliance: 27
English
C2(Advanced/Mastery)
Uploaded ID
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