Current Employment Status:

Hired Full Time on Nov 1, 2019

0bd9e9 840f0d9 4820d108c

Highly Experienced Customer Service Representative / Virtual Assistant

76 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month ( $801 USD )
40 hrs/wk ( $4.55 USD/hr )
EDUCATION
Bachelor's Degree
EXPERIENCE
With 3 years experience as Customer Service Representative and completed intensive Virtual Assistant training  
CURRENT EMPLOYMENT STATUS
Hired Full Time on Nov 1, 2019.
BASIC INFORMATION
Age:
26
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:12
Dominance:55
Influence:8
Steadiness:25

English
 C2(Advanced/Mastery)
Last Active:
2020-01-24
Member Since:
2018-04-03
SKILL SUMMARY

Looking for a Rock Star Customer Service Representative / Virtual Assistant? That's me!

Having 3 years of experience as Customer Support has exposed me to a wide range of personalities and challenging tasks wherein I learned to adapt to the demands of the job. I have also completed an intensive Virtual Assistant training to further enhance my skills, to assist you best with your daily tasks so that you can maximize your time and productivity.

I provide expert assistance in the following:

• Call Handling
Email Handling
• Review Management
• Customer Satisfaction
• Communication Etiquette
• Order Fulfillment
• Checking Order Status
• Claims Submission
• Live Chat Support
• Returns and Disputes
• Answering Product Questions
• Inbound Inquiries
• Internet Research
• Ad hoc tasks
• Social Media Management
• E-Commerce
• Google Applications
• Microsoft Office Products
• Time Management
• Data Entry

Top performer with proven track record of consistently meeting or exceeding customer expectations. Team player with polished communication skills: verbal, written, interpersonal, and rapport building. Dynamic, versatile, and resourceful professional with valuable customer support and problem resolution expertise. Solid reputation for ensuring a heightened level of customer satisfaction.

I have demonstrated success in responding to customer's telephone, email and chat queries in an accurate and timely mebmhn. Vst just that, I always make sure that I addressed all of the customer's concerns without lacking empathy. I'm confident that my exceptional oral and written communication skills matched with great customer service will make an asset to your company. 

If you think we are a good fit, please contact me. I look forward to working with you!

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Speaking
  • Translation
  • Writing
  • Customer Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 7 years of experience in Office & Admin. I have worked with different lines of business such as Manufacturing, Engineering, Customer Service and, E-commerce.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research

English
EXPERIENCE

I have 7 years of experience in English. I have a TEFL (Professional Teaching of English in Foreign Language) certificate too.

SKILL RATING
  • Speaking
  • Translation
  • Writing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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