Since I passed the Philippine CPA Board Examination, I have been working in the various fields in Accounting, with specialties in Auditing and Compliance, Bookkeeping, and Financial Analysts. I have also been teaching accounting subjects in a university her in Cebu, such as Basic Accounting and Auditing Problems. Prior my current profession, I worked as a workforce analyst, focusing on data analysis and reporting for almost 5 years, within such year I have exposure to the responsibilities as a Customer Service Representative.
I have been using Microsoft Excel in generating reports and sending them to clients abroad while I was working as a Workforce Specialist while I was connected with eBay Australia. With my current job, to make my audit work manageable, I utilize Microsoft Excel as well.
I have been teaching English as Secondary Language using an online platform. Through Skype, I was able to deliver the lessons to students from other countries such as Japan, South Korea, Taiwan, Thailand, and Vietnam. I assist students in reviewing for Major English exams such as TOEIC, TOEFL, and IELTS.
Working under SiriusXM radio as a customer service representative, we assist customers not only with the radio troubleshooting and billing concerns but with the selling of the company's products, both radios and subscriptions, over the phone. I also had an experience working with Multi-level Marketing Companies such as Unlimited Network of Opportunities (UNO) wherein we sell products such as creams, soaps, and health-related items by visiting various locations such as schools, offices, and in fair trades.
I am currently working as a Finance Analyst in Chong Hua Hospital here in Cebu City. I have been working on doing journal entries for month-end requirements, and analysis of trends. I have used NAV, Oracle, and Power BI to gather the financial data I need to do work. I am currenty finishing my certification for Quickbooks Advisor.
I have a total of 4 years customer service experience, 2 year with SiriumXM and 2 year with eBay Australia. For both companies I had a relevant experience with handling post-sales customer complaints, concerning billing, refunds, item tracing, and transaction feedback.
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