Customer Support Specialist | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

April 16th, 2024 (3 days ago)

Member Since

March 23rd, 2018

Profile Description

-4 years of VA experience for a Property Management company in the US.
-14 years hands-on experience in dealing with customers, both Voice and Chat Support 
-Excellent Subject Matter Expert and Team Manager for  Microsoft XBox Support
-Experienced Phone Support for T-Mobile Telecommunications
-An experienced Human Resource Personnel focused on Training and Recruitment
-Graduate of Bachelor of Arts Major in Mass Communication

CORE COMPETENCIES:
- Able to handle returns and complaints effectively-Exceptional customer service skills-Outstanding communication and computer skills
- Excellent leadership, coaching and mentoring 
– Ability to motivate and train others
- Track record of listening and responding to customers’ needs and concerns.
- Excellent problem-solving skills
- Remarkable interpersonal, organizational and time management skills.
- Great eye for details
- Loyal, dependable, committed and has strong work ethics.

HARD SKILLS:

Phone Support/Email Support
Sales Support
Telemarketing
Digital Marketing and Email Management
Data Entry
Social Media Management
Schedule of Appointments

SOFT SKILLS:
COMMUNICATION (excellent in both written and oral English)
CONFLICT RESOLUTION - proven ability to determine answers and solutions quickly.
LEADERSHIP - promoted to management position to recruit, train and supervise a team of 15 agents.
-A dedicated manager with the ability to obtain outstanding results in a challenging environment.
TIME MANAGEMENT - proven track record of delivering projects on time.
ABILITY TO WORK UNDER PRESSURE
ADAPTABILITY
MULTI-TASKING - Excellent multi-tasking ability and can work under pressure

SOFTWARE SKILLS:
Proficient in utilization of the following:

Google Workspace
Microsoft Office
Buildium Property Management Software
Calendly
Canva
Slack
Loom
Zoom
CRM
AI Tools (chatgpt, google bard, cohesive ai)
Adobe Photoshop
Asana