d0021084 8fbd9dc

Project Manager / Admin / Writer / Team Manager

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EXPECTED SALARY
Php 70,000.00/month
( $1,261 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $7.29 USD/hr )
EXPERIENCE OVERVIEW
18 years handling various roles such as project management, virtual assistant/admin, managing CRMs, Team management, article or content writing, English coach, and many other administrative duties. (Kindly check the SUMMARY OF SKILLS in my profile.
BASIC INFORMATION
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Age:
46
Gender:
Female
Location:
Silang, Cavite
Tests Taken:
IQ
Score:  125

DISC
Dominance:51
Influence:20
Steadiness:20
Compliance:10

English
 C2(Advanced/Mastery)
Last Active:
November 25th, 2022 (4 days ago)
Member Since:
March 18th, 2018
SKILL SUMMARY

I AM NOT YOUR ORDINARY FREELANCER OR VIRTUAL ASSISTANT. Working with me means less work for you because I can work independently with the highest level of integrity. I have 18 years of experience working in various industries and handling different roles and responsibilities. 

I am no longer experimenting with what works or testing the waters to see and feel which ones I like Upgrade to see actual infostead, I know what I can and cannot do and am transparent about it with any clients I work for.  

Apart from talent and skills, I also have a pleasing personality, which you will have first-hand experience with once you get to know me. Moreover, I can efficiently work with people of all ages, gender, and nationality. 

But that's not all; I also have a lot of time on my hand. So what is the best thing to do with my time? You tell me, and I'll do it for you and your business.  

The majority of my skill set is focused on providing administrative support, business process analysis and workflow design, creation of project plans and doing project management, team management, data management, CRM administration, PM tools administration, creation of manuals or user guides, documentation, content creation and writing articles, other tasks such as research, data entry, booking and more. 

I am a multi-tasker who works with the highest level of integrity, and I do not settle for mediocrity. I always want to deliver quality services no matter what type of work I am asked to complete. I fully comprehend the nature of working online and know the gravity of its demand from working hours, correspondence, and actual deliverables. 

I am a simple career woman with big dreams in terms of achievement. I am self-taught and exhaust all resources to get the job done. There is no small or big assignment; I exercise the same focus, integrity, and quality in each task. I am looking for a job in a company that gives its contractors the chance to grow. My sole focus is to be an asset to the company and deliver whatever is in the job description.

EMPLOYMENT HISTORY: 
Digital Sales Promotion - LLC - Project, Team, and Content Manager: Ensuring that all deliverables were met by planning on how to execute project completion, assigning tasks to teaUpgrade to see actual infombers while ensuring that each teaUpgrade to see actual infomber has balanced assignments, and monitoring the daily progress of the team and the project as a whole. Conduct proofreading and quality check to see if technical and content requirements are met. 

Metro Global Ventures – Admin Supervisor and QA Analyst – Managed a team of Administrative assistants and coordinated their tasks, prepared PCT reports, proofread QA translations of patents, conducted various research, created workflow processes for QA, and daily administrative tasks.    

Language Acquisition Training – English Coach – Coached Japanese students in a casual conversation training environment to help them improve their English-speaking skills.     TAG Realty Inc. – Administrative Assistant – provided full support to a Real Estate Agent and established utilizing various Real Estate system applications to manage leads generation and sales life cycle, and managed social media accounts for the company and the Real Estate Agent.  

VacePro – Senior Admin Supervisor – provided support directly to the Administrative Manager, handling various clients with different projects from diverse industries.   

Life Language Bootcamp – VP for Admin – handled Project Management and PM tools administration / Business Process Analyst and Business Process Workflow Design / Team Manager / English Coach / Software and Data Management (AirTable), ANKI, Coursera, Basecamp, and HighRise. - Managed and completed all tasks associated with the above information as part of a project-based agreement.    

FM Projects (IT Software Company) – Project Manager - CMMS and PM Tool Software QA and Data Coordinator Business Process Analyst / BusinessProcess Workflow Design / Business Proposal Writer / Created Knowledgebase using JIRA – Confluence / Overall Task, Team, and Client Coordinator - Provided support directly to the CEO and Owner of the company by performing tasks as stipulated in the job description.    

ANA Insurance Co. (Insurance Co.) – Administrative Assistant / Report Manager - Provided administrative assistance to the CEO, conducted various research regarding other lines of business of the company, created daily, monthly, and quarterly reports regarding insurance claims, and lodged insurance claims into the system.    

High Inc. (Chemical Co.) – Operations Manager - Managed day-to-day operations of all staff, including business processes and CRM software administration (Zoho e-commerce).     21C – Administrative Assistant- Assisted CEO in managing Summer Camp, including coordinating curriculum design, events schedules, and all other marketing, administrative and daily operations processes.  

Lingual Arts – Social Media Apps and Content Manager, Proofreader - Provided support in proofreading book contents. Managed Social Media Applications and facilitated the creation of social media content and Upgrade to see actual info addition, I have managed other teaUpgrade to see actual infombers who were focusing on content creation.

Luxury Holidays – Administrative Assistant (Project-based) - Updated their website articles and created workflow processes for their CRM (Yesbookit)and Zoho. Managed client bookings.   

Sonic Solutions – Article/Content Writer - Created and proofread various content and subject articles.   

Genpact - Wells Fargo Customer Service Associate – Provided customer service support on the client's overall banking needs.    

InContact - Office Administrator – Assisted US Company to establish their presence and a physical office in the Philippines from infrastructure to all paper works, staffing, office administration, and technical setup. Coordinated events to generate leads. Facilitated many events in terms of showcasing the services that the company has to offer. 

The University of Perpetual Help - Marketing Supervisor responsible for planning and executing marketing activities for the school, including organizing promotional events, creating marketing materials, and managing marketing and procurement budgets.    

Dalta (Subsidiary of the University of Perpetual Help) - Training and Operations Manager - Managed the daily operations of the call center, conducted training for new hires, created policies and procedures to govern the day-to-day operations of the company as a whole, managed staffing, client relations, Quality Assurance Team, IT and leads management.    

Teleperformance - Telco Customer Service Associate - Provided overall customer/technical support and billing services to Telco clients in a BPO environment.     

IBM Daksh - Telco Customer Service Associate - Provided customer service to Telco clients in a call center environment.   Teletech - Telco Technical Support Associate - Provided overall Technical support to Telco clients in a call center environment.    

SITEL - Customer Service Associate and Sales Representative - Provided customer service to Telco clients and upsold other products and services.  

Vision-X – From Sales and Customer Service Associate to Training Supervisor - Facilitated day-to-day training activities of all products and skills Trainer. I handled training classes for Telco accounts and facilitated new hires' product knowledge, quality assurance, customer service skills, and sales Upgrade to see actual info addition, I have facilitated nesting periods for trainees and managed multiple tools for customer service. Before becoming a trainer, I provided customer service assistance to clients and worked up-selling additional Telco products while maintaining the top rank in sales. 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Speaking
  • Tutoring Teaching
  • Writing
  • Copywriting
  • Telemarketing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support
  • Other Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 12 years of experience working as a multi-tasking VA. I am no longer experimenting on what works, and what's the best job that suits me because I had my share of leading various roles in office administration, project administration, team management, and managing many other tasks that are often under the responsibilities of an executive and/or admin assistants. (Other tools that I've used that are not listed on the tools list) - Microsoft office 365, TEAMS, Salesforce, Visio, and many other client-customized tools.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

Speaking in English is a natural thing for me because I grew up speaking the language. I have experience in teaching English as a language to Koreans and Japanese people. I am fluent in English, and I can speak and write easily because I am a fast thinker. I can write articles or contents, proofreading, re-writing, and such. Handling a conversation with a native speaker is as easy as writing my name. I am also well versed in American culture. Communicating in English in any form shouldn't be a problem for me.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I had experience writing various content for different websites, and I've completed other forms of writing, such as but not limited to, creating and writing a user guide or manuals, technical documentation, and some marketing materials. I also created some materials for email blasts and social media posts.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

I had years of experience in Marketing but mostly through telemarketing where I am successively awarded as top seller with exceed expectation grades in quality assurance and customer feedback. I also had previous work where I manage marketing events for a university.

SKILL RATING
  • Affiliate Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing

Web Development
EXPERIENCE

My role in WordPress and Joomla is more on content and not development or encoding. Given the chance to be trained, I can manage content for websites. I've also handled creating marketing messages and sending them via email blast using Infusionsoft and Mailchimp, where I managed to link the information to website landing pages. I also have experience with content management.

SKILL RATING
  • Infusionsoft
  • Joomla Development
  • Wordpress Development

Software Development / Programming
EXPERIENCE

I have experience in providing support for software quality assurance testing, where I also created a user guide for various users of both desktop and phone versions of the software. The software is called Maintenance Connection, a facility software used by the facilities management team on various corporations. I also assisted in developing some tools that were customized for the client, which are mainly used for online booking, and lodgement of insurance claims.

SKILL RATING
  • Software QA Testing

Finance & Management
EXPERIENCE

I managed payroll for one of my previous client. I also assisted in creating proposals or bids that includes budget allocations.

SKILL RATING
  • Payroll
  • Quickbooks

Customer Service & Admin Support
EXPERIENCE

I have various customer service roles in the BPO industry where I handled customer support services for telecommunications campaigns, banking, booking, insurance, and even technical support.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Professional Services
EXPERIENCE

I had some experience in helping a real estate agent in making appointments, and looking for new clients, making follow-ups, checking documents, and updating real estate software for new listings, and organizing attendees for house viewing. I used Zillow, Top Producer CRM, Boomtown, Apptivo, Mojo, and Vulcan7.

SKILL RATING
  • Real Estate Services

Project Management
EXPERIENCE

I love managing projects. I have a very keen eye for details, and I am good at risk management planning. I am well versed in the SWOT analysis, creating a timeline and/or milestones for projects using WBS (Work Breakdown System), managing team members, and assigning tasks from the inception of the project up to completion. I had various experiences in using and managing projects and teams using different PM tools such as but not limited to JIRA, Basecamp, Asana, HighRise, and Zoho.

SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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