Amazon Virtual Assistant I Secretary I Chat Support

Overview

Looking for full-time work (10 hours/day)

at $2.30/hour ($506.00/month)

Bachelors degree

Last Active

April 12th, 2024 (7 days ago)

Member Since

March 3rd, 2018

Profile Description

Consider hiring me! I guarantee the delivery of high-quality performance and results. I am a dynamic professional with a diverse background in e-commerce management, customer service, and administrative support roles. With extensive experience in various facets of online retail operations, adept at optimizing processes, driving sales, and ensuring exceptional customer satisfaction. Proven capabilities in managing Amazon store listings, overseeing marketplace operations, and effectively handling supplier orders. Demonstrated proficiency in managing social media platforms for business purposes and providing efficient administrative support. Known for a proactive approach, strong organizational skills, and a commitment to delivering results in fast-paced environments. 

PROFESSIONAL EXPERIENCES:

Amazon Operations Manager — Overseeing the efficient and effective functioning of various operational aspects within our Amazon Stores. This role demands a keen eye for detail, exceptional organizational skills, and the ability to manage diverse teams to ensure the smooth execution of day-to-day operations. I work in a dynamic environment where innovation, problem-solving, and adaptability are key to success.

Amazon Store Manager — Managing and optimizing the performance of the Amazon store under my responsibility. My responsibilities encompass overseeing day-to-day operations, driving sales, managing inventory, and enhancing the overall customer experience.

Amazon Lister — Managed product listings on Amazon platform, ensuring accurate and compelling product descriptions, images, and pricing to maximize visibility and sales.

Zoro Supplier Order Processor — Handled supplier orders for Zoro, ensuring the smooth and efficient flow of goods and services from suppliers to customers. I am responsible for processing orders received from the customers accurately and promptly. This role requires a keen attention to detail, excellent organizational skills, and the ability to multitask effectively in a fast-paced environment.

Customer Service Representative (Local / Smart Mainstream Account) — Provided exceptional customer service support, addressing inquiries, resolving issues, and ensuring a positive customer experience to foster loyalty and retention.

Chat Support Specialist (Student Verification Process) —  I am responsible of verifying students identities and credentials to establish their qualification for studying abroad. The role necessitates strong communication abilities, keen attention to detail, and adeptness in using chat-based systems like Kommo while ensuring adherence to pertinent policies and regulations.
<8efe80624d780eba0c6493ec45140364>Facebook Shop and Facebook Marketplace Manager — Responsible for overseeing the strategic planning, execution, and optimization of online sales activities on Facebook's e-commerce platforms. I have been appointed Team Leader and possess a diverse set of skills in managing Marketplace and FB Shop operations, product listing, research, competitor analysis, customer service, order fulfillment, advertising/promotion, and issue resolution. I excel in driving product sales on Marketplace and Shop. Leveraging my expertise in digital marketing, e-commerce trends, and social media management, I drive revenue growth, enhance brand visibility, and cultivate a seamless shopping experience for our customers.

Secretary — Inchpin with administrative operations, providing essential support to our team and maintaining the seamless flow of our day-to-day activities. My responsibilities include assisting with a variety of administrative tasks, serving as a primary point of contact for internal and external communications, and ensuring prompt and professional responses to inquiries. Additionally, managing files, documents, and data with meticulous attention to detail, and maintaining a well-organized work space for maximum efficiency. I also assist with digital tasks such as updating product listings, managing online platforms, and providing basic technical support as needed.

SKILLS AND PERSONAL ATTRIBUTES:

- Proficient in Microsoft Office and Google Applications, including:  
Microsoft Office Word
Microsoft Office Excel
Microsoft Office PowerPoint
Microsoft Office Publisher
Google Docs
Google Sheets
Google Slides
- E-commerce Management
- Product Research & Listing
- Order Fulfillment
- Inventory Management
- Competitor Analysis
- Advertising & Promotion
- Customer Service
- Customer Support
- Excellent communication skills
- Exemplary Dedication
- High Work Ethic
- Multitasking Abilities
- Pleasing personality
- Fast Learner with a Positive Attitude
- Organized, Accurate, Quality and Detail-Oriented
- Good Listener, Determined, Honest, and Flexible
- Able to Work Under Pressure
- Works Well with Less Supervision

Enclosed is my resume, which provides further detail about my professional background and accomplishments.

Resume:
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