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Dialer Analyst, Social Media Manager, Customer Service, Technical Support

92 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month ( $828 USD )
40 hrs/wk ( $4.70 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
3 years in Customer Service (Voice) and Technical Support, 2 years in Back Office, 2 Years in VA
BASIC INFORMATION
Age:
24
Gender:
Female
Tests Taken:
IQ
Score:  115

DISC
Compliance:13
Dominance:18
Influence:29
Steadiness:40

English
 B2(Upper Intermediate)
Last Active:
2020-07-10
Member Since:
2018-03-02
SKILL SUMMARY


Appointment Setter (Full Time, Remote)
Global Va's
December 2017 - March 2020
Making outbound calls to potential clients
Data Entry
Setting and confirming appointments for Investors and Relators.
Following up with referrals to set additional appointments
Finding new leads through various methods
Skip Tracing

Lead Researcher (Part-Time, Remote)
Angels Data
October 2017 - December 2018
Collect and analyze data
Utilizing available assets (to include but not be limited to the internet, social media, LinkedIn etc.) to research additional information on markets, business sectors, and target opportunities to enable us to be in pole position for tendering for future opportunities
Find out information about prospective clients (by phone, online, social media etc), source the names of key ‘decision makers’, clarify and confirm addresses, contacts, email and phone numbers. 
Confirm the accuracy of the data we have on fileKeep the CRM system up to date with market and lead information, appointments made by the sales team, and feedback/ next steps after appointments have taken place.

Marketing Manager l Virtual Assistant (Part-Time, Remote)
Real Assists Pros
August 2017 - September 2018

Project Management
Website Development
Software Development
Data Analytic
Marketing Management
Lead generation
Blog Posting
Graphic Design (Adobe Photoshop, Adobe Lightroom, Canva)
Customer Service
SetupKnowledgebase CreationGoogle Sheet Management

>Facebook Ads Manager | Customer Service Representative |Virtual Assistant (Part Time, Remote)
Folsom & Co.
July 2017 - August 2018

Project Management
Website Development
Software Development
Data Analytics
Graphic Design (Adobe Photoshop, Adobe Lightroom, Canva)
Customer Service
Setup Knowledgebase Creation
Customer Service Retention and Ongoing Management
Large Volume Order Fulfillment
Google Sheet Management
Zendesk Management - Macros, Automation, Triggers, GuideFreshdesk - Templates, SLA

Social Media ManagerVirtual Assistant (Part-Time, Remote)
Innear Beast
January 2017 - July 2018

Manage social media marketing campaigns and day-to-day activities
Sending a Welcome message to new affiliates
Answering customer queries via email
Data Entry
Report Consolidation
Lead Generation

Dialer System AnalystTrans-connection Asia,
Commpeak Division
December 2017 - August 2018

Day-to-day administration and monitoring associated with a predictive dialer system, and assists in the planning, implementation, maintenance, and monitoring of all dialer systems.
Acts as an escalation point for advanced or difficult dialer system issues.
Maintains campaigns, calling lists, filters, reporting and strategies based on information from the analytics group. Researches, identifies and escalates ideas and proposals for more effective calling missions.
Evaluates and recommends improvements to call center productivity.
Monitor reports through the automated interfaces, and provide timely, consistent distribution as needed. Review results and suggests new strategies to improve aufwmftoveu.Uwt up internal system parameters.
Participates in automated campaign schedule planning meetings to discuss results from previous day, plans for current day and helps develop future schedules to meet business objectives.
Adjust calling strategies and campaigns in real-time to optimize list penetration, minimize staff idle time and participants waiting in queue and maximize sales or other campaign objectives.
Documents, tracks and monitors problems to ensure a timely resolution.
Work closely with the Network Engineer, Project Manager and Developer Teams.

Technical Support Associate
VXI Global Holdings Inc.
November 2016 - December 2017

Troubleshooting of modems and Third Party Equipment.>Email server assistance.
Communicate effectively with Customers, Account Managers, Networks, and Field Technicians to troubleshoot and repair problems with equipment.
Assisted company IT personnel and technicians on how to operate and set up their equipment.
Review service call history to provide corrective actions for equipment with chronic problems.
Performed phone support for customers, peer and field service technicians.
Escalation support for residential customers.

Customer Support Representative
Startek Philippines Inc.
January 2015 - November 2016

Universal Activation (Voice)Handing activation calls coming from store managers and dealers.
Processing of consumer credit.
Process number transfer for consumer accounts.

Case Work (Level 3 Escalation)
Inbound and outbound calls for number transfer.
Escalation emails for business and consumer accounts.
Handling landline jeopardy request from different provider.
Process intracompany number transfer request and sim reuse.
MCSA (Loyalty Discount Email Support)Process discount requests for new and old customers.
Process credit and escalation requests for consumer, business and governments.
Process escalation emails coming from the office of the president and vice president.

Offline Activation (Offline Work and Outbound Calls)
Process offline activation for newly migrated customers and bulk orders for business and government customers.
Outbound calls for correcting the order.
Process intracompany escalation emails requesting for credits and refunds.
Process credits and discounts for consumer, business and government accounts.
Dedicated representative for special accounts.

Customer Support Representative
 John Ernest Connecting Continents
December 2013- January 2015

Handled calls coming from the US, Canada, and Australia with an average daily volume of 100 calls per day.
Processing of inbound and outbound sales calls
Processing of discounts and credits for customers.
Assisted customers with product, billing and shipping inquiries.

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Human Resource Management
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Speaking
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 3 years experience in Technical/Customer Service (Voice) and 2 years in Back office (System Analyst supports E-mail and Chat) 2 years as Virtual Assistant

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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