Current Employment Status:
Hired Full Time on Aug 30, 2018
Dedicated and detail-oriented Property Management Virtual Assistant with a proven track record of efficiently supporting property management teams in achieving operational excellence. Adept at leveraging technological tools and platforms to streamline administrative tasks and enhance overall efficiency in a virtual work environment. Bringing comprehensive experience in property management procedures, tenant relations, and lease administration, combined with strong organizational and communication skills.
Key Competencies:
Administrative Excellence: Proficient in managing day-to-day administrative tasks, including lease agreement documentation, rent collection, and property maintenance coordination. Skilled in maintaining meticulous records and ensuring compliance with property management regulations.
Virtual Assistance: Experienced in remote work environments, with a solid understanding of communication and collaboration tools such as Slack, Trello, and Google Workspace. Demonstrated ability to thrive independently while delivering high-quality support to property management teams.
Tenant Relations: Adept at fostering positive relationships with tenants through effective communication and prompt resolution of inquiries. Skilled in managing tenant correspondence, addressing concerns, and ensuring a positive living experience.
Technological Proficiency: Well-versed in using property management software to streamline workflows and maintain organized databases. Comfortable adapting to new technologies and staying updated on industry-specific tools.
Organizational Skills: Exceptional organizational abilities, allowing for the efficient management of multiple tasks and priorities. Capable of maintaining a well-structured and systematic approach to property management processes.
Problem Solving: Proactive in identifying and resolving issues, ensuring smooth property operations. Quick to adapt to changing circumstances and implement effective solutions.
Professional Experience:
Previous Position - Property Manager Assistant
1. Assisted in the coordination of property maintenance, ensuring timely and cost-effective resolution of issues.
2. Managed lease agreement documentation, renewals, and ensured compliance with legal requirements.
3. Utilized property management software for accurate record-keeping and efficient workflow management.
4. Overseeing property listings by regularly updating information, adjusting pricing, and confirming availability
5. Addressing guest inquiries and maintaining communication with them throughout their stay
6. Coordinating both check-in and check-out processes
7. Swiftly and efficiently addressing any guest concerns or complaints by promptly assigning maintenance or housekeeping personnel to resolve the issues.
8. Offering recommendations to guests regarding local activities, attractions, and restaurants
9. Monitoring and managing guest reviews and ratings
10. Facilitating communication with cleaning staff to ensure property completion and provision of necessary pictures, while also reporting required supplies to management
11. Ensuring that property listings consistently adhere to high standards of cleanliness and maintenance
12. Generating invoices for clients and tracking payments to ensure timely processing.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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