Seasoned CSR (Chat/Email)| SEO Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

February 23rd, 2024 (62 days ago)

Member Since

February 23rd, 2018

Profile Description

I am a beginner SEO and WordPress specialist who is detail-oriented and analytical. I have an
interest in digital marketing and experience in conducting keyword research and implementing
on-page and off-page SEO strategies through PinoySEO’s boot camp. I have experience managing
my own WordPress sites, including updating plugins and themes, as well as troubleshooting
issues. With strong written and verbal communication skills and the ability to work independently
and as part of a team, I am an excellent communicator. As a beginner SEO and WordPress
specialist, my main goal is to leverage my knowledge and skills to optimize website content and
improve search engine rankings.

Professional Experience

• BPO 
- Call Center
Team Manager/CSR/TSR 
2011 – 2017 

Led a team of specialists to cater to client’s needs help in Tech, Billing and Sales. I have
worked in both inbound and outbound roles, providing support to customers over the
phone, chat, and email. I have also provided team support and acted as the point of
contact for escalated customer issues. Additionally, I have managed teams and performed
administrative tasks such as scheduling appointments, monthly reports, and handling
collections and billing. 

• Freelancer 
- Chat/Email/SMM/Admin/SEO 
2018 – 2024 

I have worked as an email and chat specialist for Studio Management software used by
professional photographers, videographers, and celebrants. In this role, I assisted users in
real-time via Intercom, Facebook, and Gmail, explained software features, identified and
troubleshooted problems, and provided workarounds to ensure the best possible user
experience.