Currently working as a Paralegal Virtual Assistant since March 2018. I draft complaint/summons/discovery/initial disclosure and other litigation documents. I coordinate with the paralegals on status of cases, and file documents through the court filing system. I also have experience requesting for medical records and bills, calling police departments to follow up/monitor police reports and do other ad hoc tasks. Prior to doing remote work, I had 10 years of experience in Service Desk Management/Customer Service in a BPO office setting, with a top 5 financial firm as my latest account. I was the point of escalation for their SAN and NAS drives storage issues, and lead a team of analysts whose key function is focused on Incident Management and VIP's. I am a strategic partner in helping the business advance in process excellence, increasing the team's efficiency; creating long term solutions and innovations. I can work with minimal to no supervision and prefer working a case from end-to-end. I am a people person, able to work with diversity and flexibility. I always pay attention to detail and always deliver work on or before deadlines. Keeping my client/customer/s satisfied is one of my top priorities. I am quick to learn different tools necessary. I have working knowledge on the following:
-Help Desk Ticketing Tools (Clarify, Remedy, Siebel, Falcon, MIS, Voltaire, TSD and Servicenow)
-Microsoft Active Directory Experience(account creation, terminate, domain transfers)
-Verint Impact 360
-Verint Workforce Management
-Microsoft Exchange Admin
-Cisco Virtual Private Network
-Remote Computing via Citrix
-BlackBerry Enterprise Service
-Mobile Device Management
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