Noel

Legal Assistant/Virtual Assistant/Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $18.00/hour ($3,168.00/month)

College Level

Last Active

March 6th, 2024 (22 days ago)

Member Since

February 19th, 2018

Profile Description

Currently working as a Paralegal Virtual Assistant since March 2018. I draft complaint/summons/discovery/initial disclosure and other litigation documents. I coordinate with the paralegals on status of cases, and file documents through the court filing system. I also have experience requesting for medical records and bills, calling police departments to follow up/monitor police reports and do other ad hoc tasks. Prior to doing remote work, I had 10 years of experience in Service Desk Management/Customer Service in a BPO office setting, with a top 5 financial firm as my latest account. I was the point of escalation for their SAN and NAS drives storage issues, and lead a team of analysts whose key function is focused on Incident Management and VIP's. I am a strategic partner in helping the business advance in process excellence, increasing the team's efficiency; creating long term solutions and innovations. I can work with minimal to no supervision and prefer working a case from end-to-end. I am a people person, able to work with diversity and flexibility. I always pay attention to detail and always deliver work on or before deadlines. Keeping my client/customer/s satisfied is one of my top priorities. I am quick to learn different tools necessary. I have working knowledge on the following:
-Microsoft Office
-Adobe Acrobat
-Odyssey
-Infusionsoft
-Mailchimp
-Google Docs
-Actionstep
-Help Desk Ticketing Tools (Clarify, Remedy, Siebel, Falcon, MIS, Voltaire, TSD and Servicenow)
-Microsoft Active Directory Experience(account creation, terminate, domain transfers)
-Verint Impact 360
-Verint Workforce Management
-Microsoft Exchange Admin
-Cisco Virtual Private Network
-Remote Computing via Citrix
-BlackBerry Enterprise Service
-Lotus Notes
-Mobile Device Management
-Xtraction
-TeamViewer 


Top Skills

Customer Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Technical Support

Office and Administration » Translation

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  104
English
C2(Advanced/Mastery)
Uploaded ID
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