9f0 04 bd899208de80490c 1d

Legal Assistant/Virtual Assistant/Customer Service

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EXPECTED SALARY
Php 100,000.00/month
( $1,809 USD )
EDUCATIONAL ATTAINMENT
College Level
AVAILABILITY
40 hrs/wk
( $10.46 USD/hr )
EXPERIENCE OVERVIEW
4 years experience as Legal Assistant (Freelance/Remote) 10 years experience in Service Desk/Customer Service
BASIC INFORMATION
Age:
39
Gender:
Male
Tests Taken:
IQ
Score:  104
English
 C2(Advanced/Mastery)
Last Active:
November 14th, 2022 (17 days ago)
Member Since:
February 19th, 2018
SKILL SUMMARY

Currently working as a Paralegal Virtual Assistant since March 2018. I draft complaint/summons/discovery/initial disclosure and other litigation documents. I coordinate with the paralegals on status of cases, and file documents through the court filing system. I also have experience requesting for medical records and bills, calling police departments to follow up/monitor police reports and do other ad hoc tasks. Prior to doing remote work, I had 10 years of experience in Service Desk Management/Customer Service in a BPO office setting, with a top 5 financial firm as my latest account. I was the point of escalation for their SAN and NAS drives storage issues, and lead a team of analysts whose key function is focused on Incident Management and VIP's. I am a strategic partner in helping the business advance in process excellence, increasing the team's efficiency; creating long term solutions and innovations. I can work with minimal to no supervision and prefer working a case from end-to-end. I am a people person, able to work with diversity and flexibility. I always pay attention to detail and always deliver work on or before deadlines. Keeping my client/customer/s satisfied is one of my top priorities. I am quick to learn different tools necessary. I have working knowledge on the following:
-Microsoft Office
-Adobe Acrobat
-Odyssey
-Infusionsoft
-Mailchimp
-Google Docs
-Actionstep
-Help Desk Ticketing Tools (Clarify, Remedy, Siebel, Falcon, MIS, Voltaire, TSD and Servicenow)
-Microsoft Active Directory Experience(account creation, terminate, domain transfers)
-Verint Impact 360
-Verint Workforce Management
-Microsoft Exchange Admin
-Cisco Virtual Private Network
-Remote Computing via Citrix
-BlackBerry Enterprise Service
-Lotus Notes
-Mobile Device Management
-Xtraction
-TeamViewer 


WORKER SKILLS
TOP SKILLS
  • Email Management
  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance

English
SKILL RATING
  • Speaking
  • Translation
  • Writing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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