Current Employment Status:
Hired Full Time on Aug 26, 2022

dd82904d ce1808 b0f40909

QA Analyst | Billing & Sales Rep.| CSR & TSR Rep.

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EXPECTED SALARY
Php 50,000.00/month
( $902 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree, Major in English
AVAILABILITY
40 hrs/wk
( $5.22 USD/hr )
EXPERIENCE OVERVIEW
7 years of Quality Assurance Analyst / Billing & Sales Representative / Customer & Technical Representative  
BASIC INFORMATION
Age:
26
Gender:
Female
Location:
Davao, Davao Del Sur
Tests Taken:
IQ
Score:  106

DISC
Dominance:31
Influence:20
Steadiness:25
Compliance:35

English
 C1(Advanced)
Last Active:
November 25th, 2022 (5 days ago)
Member Since:
February 14th, 2018
SKILL SUMMARY

Experienced Quality Assurance Analyst | Billing and Sales Rep. | Customer Service and Technical Support Rep.  who exhibits a professional demeanor and excellent communication and interpersonal skills. Skilled at providing world-class customer service experience in a timely and accurate way, via phone, email or chat. Skilled also at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers. Able to rapidly gain product knowledge.

Core Qualifications :
Deliver coaching feedback to agents and team leaders
Conduct and evaluate customer feedback survey and forms
Exceptional listening and analytical skills
Can prepare detailed management reports
Critical thinker, positive mind and flexible
Complaint Resolution Expert
Building Customer Loyalty
Up-selling

Experience
Senior QA Analyst 
iQor Full-time 
Apr 2019 – Aug 2020 1 yr 5 mos 
Davao, Davao Region, Philippines 
- Conduct monthly calibration sessions with call center 
- Team Leaders to develop scoring consistency and best practices 
- Produce reporting based on audits and offer suggestions, job-aids, etc. for improvement 
- Writes fundamental documentation in a clear, concise manner and according to standards 
- Monitor and evaluate randomly selected calls to assess associates' service level standards and complete online evaluations of client calls 
- Complete analysis of results to identify root causes or trends that will lead to efficiency and quality gains in the contact center 
- Conduct customer interaction and ticket reviews, and complete evaluations

Customer and Technical Support Representative
IBEX Full-time
Feb 2016 – Mar 2019 3 yrs 2 mos
Davao, Davao Region, Philippines
- Interview clients to gather information useful in providing recommendations and solutions
- Provide daily technical support services for information technology establishments
- Document and track customer issues using a ticketing system to ensure quick resolution
- Maintain the security and integrity of company database by setting access controls
- Explain highly technical details to customers using simple understandable terms
- Guide and direct the activities of less experienced tech support personnel

Billing and Sales Representative
VXI Global Solutions, LLC Full-time
Nov 2014 – Dec 20151 yr 2 mos
Davao, Davao Region, Philippines
- Conduct periodic billing audits to maintain accuracy in work? 
- Analyse the unpaid claims and denials and investigate the reasons for nonpayment
- Make a list of unpaid claims and communicate with the debtors to find any possibility for payment
- Perform clerical functions of filling up forms and submitting them with the authorities
- Study the contractual terms and conditions of payment
- Make sure certain payments are consistent with the terms

Market Research Interviewer
Dynata Full-time
Aug 2014 – Nov 2014 4 mos
Davao, Davao Region, Philippines
- Explaining the purpose of the research
- Asking a set of scripted questions to gauge people's attitudes towards a particular product,service or issue
- Conducting interviews over the telephone to participate as respondents in the survey orproject
- Recording responses on a computer or questionnaire
- Carrying out a set number of interviews to meet a target

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Speaking
  • Writing
  • Blogging
  • Web Content Writing
  • Craigslist Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing
  • Amazon Product Ads
  • Facebook Ads
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Scientific advertising
  • Youtube Ads

Web Development
SKILL RATING
  • ASP.NET
  • ClickFunnels
  • Drupal Development
  • Infusionsoft
  • Javascript
  • Joomla Development
  • Laravel
  • Magento
  • Mysql
  • Optimizepress
  • PHP
  • Ruby on Rails
  • Shopify
  • WooCommerce
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • 3D Modeling
  • Adobe Indesign
  • Animation Specialist
  • Autocad
  • Graphics Editing
  • Illustrator
  • Logo Design
  • Photoshop
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Android development
  • C#
  • Desktop Applications
  • Game development
  • iOS development
  • Python
  • Software QA Testing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Quickbooks
  • Strategic Planning
  • Tax Preparation
  • Xero

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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