I have worked in the call center industry for almost 5 years and possess excellent human relation skills. Was trained to handle customers with payroll issues (Intuit QuickBooks Payroll) and provide resolution within the call. I am knowledgeable with basic troubleshooting of computer hardware issues.
Possess a high level of problem solving skills, strong interpersonal and organizational skills with excellent attention to detail. Willing to work on a flexible schedule and am able to learn and develop my skills to better my performance and will strive for excellence. Possess competent communication skills and a good team player. Capabilities include: Customer service relations, competency in Windows applications, leadership skills and able to multi-task effectively. Familiar with First Aid; Basic Life Support (CPR) and Water Safety in which I had gone training under the Philippine National Red Cross.
Proficiency:
MS Office
Excel (6yrs) = Intermediate
Word (8yrs) = Advanced
Powerpoint (4yrs) = Intermediate
Intuit Quickbooks Payroll = Advanced
Experience: 1 - 2 years
customer support for a hospitality management company wherein we were tasked to respond to customer emails regarding their booking
Experience: 6 months - 1 year
- chat/SMS support for a process server mobile app catering 'how to' questions - chat/SMS support an internet service provider covering inquiries, sign-ups, billing, and scheduling technician visits
Experience: 10+ years
- customer service
Experience: 2 - 5 years
- lead generation
Experience: 1 - 2 years
- hardware troubleshooting - reinstalling Windows OS
Experience: Less than 6 months
- calling leads and gathering information for a contact person
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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