Carmel

Virtual AssistantCustomer Service/Support

25 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

college level

Last Active

February 24th, 2024 (291 days ago)

Member Since

June 9th, 2011

Profile Description

I have worked in the call center industry for almost 5 years and possess excellent human relation skills. Was trained to handle customers with payroll issues (Intuit QuickBooks Payroll) and provide resolution within the call. I am knowledgeable with basic troubleshooting of computer hardware issues.
Possess a high level of problem solving skills, strong interpersonal and organizational skills with excellent attention to detail. Willing to work on a flexible schedule and am able to learn and develop my skills to better my performance and will strive for excellence. Possess competent communication skills and a good team player. Capabilities include: Customer service relations, competency in Windows applications, leadership skills and able to multi-task effectively. Familiar with First Aid; Basic Life Support (CPR) and Water Safety in which I had gone training under the Philippine National Red Cross.
Proficiency:
MS Office
Excel (6yrs) = Intermediate
Word (8yrs) = Advanced
Powerpoint (4yrs) = Intermediate
Intuit Quickbooks Payroll = Advanced

Top Skills

Experience: 1 - 2 years

customer support for a hospitality management company wherein we were tasked to respond to customer emails regarding their booking

Experience: 6 months - 1 year

- chat/SMS support for a process server mobile app catering 'how to' questions - chat/SMS support an internet service provider covering inquiries, sign-ups, billing, and scheduling technician visits

Experience: 10+ years

- customer service

Other Skills

Experience: 2 - 5 years

- lead generation

Experience: 1 - 2 years

- hardware troubleshooting - reinstalling Windows OS

Experience: Less than 6 months

- calling leads and gathering information for a contact person

Basic Information

Age
24
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  133
DISC
Dominance: 4
Influence: 32
Steadiness: 44
Compliance: 20
English
C2(Advanced/Mastery)
Government ID
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