Current Employment Status:
Hired Full Time on Aug 28, 2023
I obtained my Bachelor of Science in Nursing in 2010. Following graduation, I embarked on a career journey that honed my diverse skill set and prepared me for the fast-paced healthcare industry.
Initially, I spent over 5 years as a Customer Service Representative, eventually earning a promotion to Team Leader before transitioning to remote work. Subsequently, I served as an Operation Specialist/Patient Advocate for 1 year and 7
My experience expanded as a Patient Care Coordinator/Administrator at Rocket Doctor, where I spent 2 years facilitating seamless interactions between patients and doctors. My responsibilities included receiving inbound patient calls, conducting outbound calls to arrange doctor appointments, and performing triage assessments to ensure virtual appointments were appropriate. I collaborated with doctors to send laboratory requests, doctor's notes, and forms to patients, maintaining consistent communication to ensure exceptional patient care. Furthermore, I diligently followed up with laboratories for patient results and monitored patient referral status. I also managed and organized doctors' schedules.
My strong background in the medical field, coupled with my extensive customer service and patient advocacy experience, positions me as a valuable asset to your organization. I possess exceptional people and communication skills crucial in the dynamic healthcare sector. My dedication, flexibility, effective time management, and team-oriented approach enable me to adapt and excel while continually acquiring and applying new knowledge and skills.
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