Current Employment Status:
Hired Full Time on Jun 13, 2018
I have worked in the BPO (Business Process Outsourcing) industry for more than ten year, with six years experience working as an
I am proficient in working with Microsoft platforms (Word, Excel, and PowerPoint) and I am easily trainable in different software programs I may be unfamiliar with. As a trainer, I can work efficiently with minimal supervision and am very particular with quality, especially in providing a high level of work for my clients and students.
I have learned administrative duties alongside my role as trainer. I have learned how to prepare presentations using different Microsoft tools; I have transcribed different kinds of calls and graded calls based on the set quality guidelines; I have managed email, online content, inventory and data; I have assisted in the selection of candidates for employment; I have worked with schedule plotting; I have worked with the R&R committee for different activities and events to foster camaraderie in the company, and I have written different kinds of formal letters for different purposes.
I have worked as an Email Support professional for more than 6 years, writing email responses that are complete in answers, understandable and free from grammatical errors to customers of a American satellite radio company. I also written several creative materials for an online public blog site. I have been the Literary editor of our school journal when I was in high school and have joined in several inter-school writing competitions and conferences when I was younger.
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