I have extensive 25 years of experience in customer service business. I am currently employed as Branch Manager in one of the biggest telecommunications company in the Philippines. I previously worked at a Call Center located in the Philippines as Team Leader for 4 years before I landed the job in Retail Sales and Operations.
Throughout the years of my solid experience as a Branch Manager, I have gained a lot of knowledge in admin tasks. This includes but not limited to business correspondence, report generation, power point presentation, article write ups, human resources, marketing strategies such as creating local promotions and social media advertisements to help increase the volume of foot traffic inside the store where I am currently assigned. I do the monitoring of daily and monthly sales to ensure that all targets are being met. Prepares weekly and monthly reports, conducts product presentation to corporate clients as needed and maintains good rapport with the customers.
I have developed a mindset to win, a positive attitude and eagerness to learn to fully familiarize myself in every task/s assigned.
I can do part-time job as freelancer and I am confident that my experience will qualify me to join your organization.
working as a Branch Manager, I gained a lot of knowledge and confidence in handling office and administrative stuff as I am reporting directly to the Area Manager and I am his officer in charged.
In my 23 years of working in the customer service industry I have gained confidence in speaking and writing the English language because we cater to different types of customers and not all of them can speak and understand our native language.
in my 23 years of being in the corporate world, it always includes selling. I am handling a telecom branch wherein our main focus is to sell and hit our monthly and yearly targets. Throughout the years I was able to maintain my store's rank in top 25 local branches.
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