Current Employment Status:
Hired Full Time on May 17, 2021

40f1b40c8dd890 2d

Virtual Assistant

99 ID PROOF
Verified
EXPECTED SALARY
Php 55,000.00/month
( $1,074 USD )
EDUCATIONAL ATTAINMENT
College Undergrad
AVAILABILITY
40 hrs/wk
( $6.21 USD/hr )
EXPERIENCE OVERVIEW
Over 6 years experience in sales and customer service
BASIC INFORMATION
Age:
39
Gender:
Male
Location:
Manila, Metro Manila
Tests Taken:

DISC
Dominance:54
Influence:10
Steadiness:24
Compliance:12

Last Active:
2022-05-05
Member Since:
2018-01-21
SKILL SUMMARY

SUMMARY
- Over 6 years of customer service and management experience in a fast-paced work at home and call center environment. 
- Proficient educator and coach with the ability to communicate clearly to any
audience
- Excellent  multi-tasking abilities; quick and efficient problem solver
- Able to produce positive results independently; extremely self-motivated
__________________________________________________________________________________
EMPLOYMENT HISTORY:
SALES ADVISOR (VA)- AKON LLC
10/2020 - 3/2022
- Performed inbound/outbound calls, emails assisting potential and existing clients requesting in preparation for quotes on specific products
- Present, promote and sell products using our company website and other web resources
- Coordinating with suppliers for pricing and logistics to ensure availability of products in a timely manner

CREDIT REPAIR SPECIALIST/ BACK OFFICE ADMIN (VA)- SUPER BOOST CREDIT REPAIR
9/2019 - PRESENT (PH DAY SHIFT)
- Manage client disputes letters to be sent in a timely manner
- Update employee sheets to align with client disputes for presentation
- Organizing and updating client info on company CRM

MARKETING SUCCESS COACH/CUSTOMER SUPPORT REPRESENTATIVE (VA)- SMART AGENTS
6/2018 - 7/2019
Performed inbound/outbound calls/texts/emails to clients for product onboarding and service retention
Facilitated coaching meetings via zoom/call and help provide strategies that come along with our digital and physical marketing products for real estate agents located in the US and Canada
Assisted with Chat and Email support inquiries
Responsible for keeping contacts updated via Hubspot, Limelight, and Infusionsoft

SALES REPRESENTATIVE (VA)- REAL ESTATE POWER PROSPECTORS
5/2017 - 4/2018
- Made 845-535 calls per day prospecting for new clients to join service using cwcbhdny and skype
- Attended training sessions and calibration for real estate prospecting
- Submitted daily reports which included sales leads, emails sent and feedback from prospects

TEAM LEADER (ONSITE) - EPERFORMAX CONTACT CENTER & BPO- PASAY
7/2014 - 3/2017
- Handled new and tenured teams to ensure they meet company goals
- Facilitated team huddles and calibrations
- Performed admin tasks which include attendance, performance, and sanctions
- Handled escalation calls and tech questions
- Performed individual coaching sessions to ensure quality customer service

LEAD TECHNICIAN (ONSITE) - KREIMER AIR CONDITIONING AND HEATING- TARZANA, CA
4/2007 – 9/2009
- Supervised a team of 6 technicians to ensure job orders and tasks are accomplished on time
- Performed technical maintenance and troubleshooting for existing and new clients
- Assisted contractors developing HVAC layouts and schematics for residential homes
- Managed parts inventory to ensure all material is logged and ready per job

PARTS MANAGER/HVAC TECHNICIAN (ONSITE) - CASTLE HEATING AND AIR- GLENDALE, CA
6/2003 – 4/2007
- Coordinated with lead technicians for updates on materials needed for job orders
- In charge of picking up and delivering materials and ensuring they are assigned to their designated job sites
- Performed HVAC installations for new and remodeled residential/commercial construction

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Email Management
  • Personal Assistant
  • Speaking
  • Writing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support
  • Other Project Management

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Travel Planning

English
EXPERIENCE

I have an extensive background in English. I was raised and studied in California US for 20 years.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Creative Writing
  • Editing Proofreading

Marketing & Sales
EXPERIENCE

I've been in the sales industry for 6 plus years dealing with multiple amounts of products.

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Other Ad Platforms
  • Youtube Ads

Web Development
SKILL RATING
  • Infusionsoft
  • Magento
  • Shopify
  • WooCommerce
  • Wordpress Development

Webmaster
SKILL RATING
  • Ecommerce / Shopping Carts
  • Google analytics
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Illustrator
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Desktop Applications

Finance & Management
SKILL RATING
  • Bookkeeping
  • Payroll
  • Strategic Planning

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Real Estate Services

Project Management
SKILL RATING
  • Marketing Project Management
  • Other Project Management

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