I have 12 years of Customer Service experience in Business Process Outsourcing and online field. Here are the highlights of my qualifications and background that seem most relevant to meet your needs:
• Highly skilled in listening and responding to customers’/ clients needs and concerns
• Demonstrated ability to provide information regarding products and services
• In depth knowledge of taking orders, determining charges, and overseeing billing or payments
• Track record of reviewing and making changes to customer/client accounts
• Proven record of handling returns or complaints
• Able to record details of customer contacts and actions taken
• Comprehensive knowledge of researching answers and solutions
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