Executive Assistant | Operations Manager | Customer Service Professional

Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($2,000.00/month)

Information Technology

Last Active

February 6th, 2022 (809 days ago)

Member Since

January 10th, 2018

Profile Description

Employment History 
Virtual Executive Assistant | Brand BestieJune 2020 - January  2022Brand Manager- Market the brand and bring in Clients- Organize and assist Project Needs- Research and Data Mining- Social Media Management such as Instagram and Pinterest- Schedule meetings and manage daily calendar- Check freelancers and other outsources- Implement communication and project Management via Asana, Slack, and Trello- Basic Wordpress Editing Lead Customer Support | Dad CoolerJune 2020 - January  2022- Head of customer service for Australia and USA- Escalate and handle clients’ issues and provide a satisfactory resolution- Direct communication with printing vendors and designers- Quality assurance and head of approval for design team- Manage shopify stores- Email Management  Virtual Executive Assistant | The Social Life AgencyMay 2020 - July  2021Social Media Manager- Schedule contents for posting- Collect possible contents that coiUpgrade to see actual info with the feed- Create high quality captions and inspirations- Engage and nurture followers- Welcome new followers thru DMs- Book keeping and organizing datas of target audience- Weekly reports Lead Customer Support | JooviiSeptember 2020 - July  2021- Customer Service Management- Escalate and handle clients’ issues and provide a satisfactory resolution- Direct communication with developer and merchants- Manage shopify partners- Email Management   Virtual Executive Assistant |Coastal Co. June 2020 - January  2021Brand Manager- Answer customers inquiry- Shopify Management- Social Media Management such as Instagram and Pinterest- Implement communication and project Management via Asana, Slack, and Trello- Basic Wordpress Editing- Point of contact for other teaUpgrade to see actual infombers- Schedule meetings and manage daily calendar- Check freelancers and other outsources  Virtual Executive Assistant | Hartley Web DesignJanuary 2018 - January 2020Project Manager- Point of contact for other teaUpgrade to see actual infombers- Schedule meetings and manage daily calendar- Check freelancers and other outsources- Manage company email- Organize content for web designers and quality check- Social Media Management- Implement communication via Asana- Basic Wordpress Editing- Direct client communication and relation Virtual Executive Assistant | IllusparkSeptember 2018 - September 2019Operations and Marketing Manager- Point of contact- Email Handling- Social Media Management- Recruitment and Training- Manage Operations - Web Developers, Illustrators, Writers- Implement communication via Trello Team Manager | IBEX Global SolutionsSeptember 2014 - February 2018Account: Upgrade to see actual info Uverse Blue(Upgrade to see actual info), Uverse Blue Telco(Upgrade to see actual info), Combined Billing Center(Upgrade to see actual info), ISM(Upgrade to see actual info)Role: Billing/Sales Representative(Upgrade to see actual info), Subject Matter Expert(2016), Supervisor(Upgrade to see actual info) Billing/Sales Representative- Receive incoming calls. Explain bill and process payment- Sell and process orders for TV, Internet, Telephone, Mobile phones and gadgets, DTV, DSL and Telco- Basic troubleshooting for non-working services and features.- Consistency in providing a smart, friendly, and fast customer service experience to all customers- Meet client metrics Subject Matter Expert - Assist customer service representative about product knowledge and tool navigation- Assist Supervisors on admin tasks- Conduct huddles and refreshers about products and services Supervisor- Man the team- Take escalations- Admin Tasks- Meet deadlines, client metrics- Coach Technical Support Representative | TeleperformanceFebruary 2014 - August 2014Account: COMCASTDepartment: ActivationClient Operations Representative- Receive inbound calls.- Walk through customers on how to set up cable boxes- Process activation for customer's cable boxes- Provide information about products and services- Trouble shooting for non working cable boxes and TVs- Consistency in providing excellent customer service Customer Service Representative | Siblings SolutionsJuly 2013 - February 2014Account: Red Pocket MobilePhone Support- Receiving Inbound Calls- Process mobile refills payment for customers using credit/debit cards- Basic troubleshooting for mobile phones- Consistency in providing excellent customer service HR OFFICER | Sutherland Global ServicesNovember 2012 - July 2013Department: RecruitmentCall Out Specialist- Contact referrals and invite them for a job interview- Conduct Initial Interview and phone assessment- Assist applicants for Online and Mock Berlitz Exams- Meet targets for endorsed applicants on training for a specific month and account- End of Day reporting- Encoding- Bookkeeping  Other ExperienceS  Marketing Director | Evergent - Responsible for company’s marketing and communication strategies- Overall branding and image- Overall marketing planning and execution- Implementing calendar campaigns- Sourcing- Lead Generation  Virtual Assistant | Social Endless Inc.Sales and Operations Manager- Point of contact- Email Handling- Lead Generation- Recruitment and Training- Manage Sales Representatives  Business Developer | Ensurity Group Inc. Recruitment Manager- Recruit potential clients- Endorse potential clients to appointment setters- Win business proposal with the clients