Alfred

Expert Customer and technical Support Service

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

March 23rd, 2024 (33 days ago)

Member Since

January 6th, 2018

Profile Description




I graduated with a degree in Bachelor of Science in Information Technology and had worked in a call center industry for 8 years and 2 years as a freelancer that made me developed my knowledge and skills.

Most of the tasks that I've handled were customer service and technical support service that includes handling billing issues, shipping and deliveries, order inquiry/taking and order entry, escalations, online reservations, lead generation, Outbound sales, appointment setting, moderator for online reviews, administrative tasks and back office support across the globe for businesses of all size.

I am efficient in implementing the Company's policy but still focusing on 100% Customer Satisfaction.

I am eager to learn any new tools that would get the job done well for you and your team.

Accounts I have worked with are:
1. Tmobile (Telecom) - Technical Support service
2. Cricket Wireless (Telecom) - Technical Support service
3. Sprint (Telecom) - Technical Support service
4. Xbox (Ent. Game System) - Technical Support service
5. Upgrade to see actual info (Online Shopping) - Customer Service
6. Upgrade to see actual info (Online Shopping) - Review and online content Moderation
7. Telstra (Telecom) - Back Office Order entry
8. Upgrade to see actual info (Internet Service Provider) -Technical Support service
9. Post Planner (Online Social Network Tool) - Technical Support service
10. Baumtech ATM (ATM Machine Provider) - Lead generation and Outbound sales calling
11. Upgrade to see actual info  (Airbnb, Upgrade to see actual info, HomeAway, VRBO, Expedia, Upgrade to see actual info, etc.) - Customer service
12. Fixya and 6ya (Online Help Guru)- Moderation and Back office support
13. Hosted Property Management (Airbnb, Upgrade to see actual info, HomeAway, VRBO, Expedia, Upgrade to see actual info, etc.) - Customer service
14. Viva Beach Life (Airbnb, Upgrade to see actual info, HomeAway) - Customer service
15. Sound Around USA (Audio and Electronics) - Technical Support service
16. HeyTom AU (Airbnb) - Administrative Support/Data Entry
17. Zanadu Hostings Property Management  (Airbnb, Upgrade to see actual info, HomeAway, VRBO, Expedia, Upgrade to see actual info, etc.) - Customer service
18. My Boston Trip Property Management  (Airbnb, Upgrade to see actual info, HomeAway, VRBO, Expedia, Upgrade to see actual info, etc.) - Customer service
19. Stay with Kasa  (Airbnb, Upgrade to see actual info, HomeAway, VRBO, Expedia, Upgrade to see actual info, etc.) - Customer service


Top Skills

E-Commerce » Inventory Management » Quality Control

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

Real Estate » Lead Generation

Office and Administration » Translation

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Marketing » Email Marketing

Marketing » Content Creation » Blogging

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Technical Writing

Marketing » Content Creation » Microblog Content Writing

Marketing » Social Media Management » Facebook marketing

Marketing » Direct Mail Marketing

Office and Administration » Personal Assistant

Basic Information

Age
38
Gender
Male
Website
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Address
Tests Taken
English
C2(Advanced/Mastery)
Uploaded ID
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