I graduated with a degree in Bachelor of Science in Information Technology and had worked in a call center industry for 8 years and 2 years as a freelancer that made me developed my knowledge and skills.
Most of the tasks that I've handled were customer service and technical support service that includes handling billing issues, shipping and deliveries, order inquiry/taking and order entry, escalations, online reservations, lead generation, Outbound sales, appointment setting, moderator for online reviews, administrative tasks and back office support across the globe for businesses of all size.
I am efficient in implementing the Company's policy but still focusing on 100% Customer Satisfaction.
I am eager to learn any new tools that would get the job done well for you and your team.
Accounts I have worked with are:
1. Tmobile (Telecom) - Technical Support service
2. Cricket Wireless (Telecom) - Technical Support service
3. Sprint (Telecom) - Technical Support service
4. Xbox (Ent. Game System) - Technical Support service
5.
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7. Telstra (Telecom) - Back Office Order entry
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9. Post Planner (Online Social Network Tool) - Technical Support service
10. Baumtech ATM (ATM Machine Provider) - Lead generation and Outbound sales calling
11.
12. Fixya and 6ya (Online Help Guru)- Moderation and Back office support
13. Hosted Property Management (Airbnb,
14. Viva Beach Life (Airbnb,
15. Sound Around USA (Audio and Electronics) - Technical Support service
16. HeyTom AU (Airbnb) - Administrative Support/Data Entry
17. Zanadu Hostings Property Management (Airbnb,
18. My Boston Trip Property Management (Airbnb,
19. Stay with Kasa (Airbnb,
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