My previous duties were: I provided information to customers who had inquiries like pre-order questions, I created templates and personalized responses, I assisted customers throughout the ordering process and returning process, I provided shipping and tracking information for customers who needed assistance with their packages/parcels, I escalated order alterations, order upgrades, return or refund requests to specific departments
I have rich experience in Magento Admin, Zendesk, Amazon Seller Central, Shopify, Shipstation, Canva, Stamps, Google Suite, Microsoft Excel, Trello, Asana, Slack
My other skills are Technical Support, Data Entry, Image Moderation, Content Moderation, Social Media Moderation, Basic Bookkeeping.
I collaborated with eCommerce businesses and Amazon Sellers in the past. I am honest, trustworthy, hard-working, and diligent. Because of these qualities, I built long-term relationships with clients. I have a passion for learning to improve my skills and adapt to new tasks.
If you are interested in collaborating with me, please feel free to contact me!
I have rich experience in: • Magento Admin • Zendesk • Amazon Seller Central • Shopify • Shipstation • Canva • Stamps • Google Suite • Microsoft Excel
These were my previous tasks/roles: • I provided information to customers who have inquiries like pre-order questions. • I created templates and personalized responses. • I assisted customers throughout the ordering process and returning process. • I provided shipping and tracking information for customers who needed assistance with their packages/parcels. • I escalated order alterations, order upgrades, return or refund requests to specific departments
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