Paula

Social Media Specialist/CSR

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Overview

Looking for part-time work (4 hours/day)

at $4.00/hour ($352.00/month)

Undergraduate of BS ECE

Last Active

December 25th, 2023 (95 days ago)

Member Since

December 26th, 2017

Profile Description

I worked with the BPO industry for about 10 years. I accumulated skills that will help me ensure that I provide customer satisfaction. I am an experienced customer service representative with regards to handling customer needs and account maintenance. I have a basic background of technical support, since the accounts that I worked with before was for a telecommunications company. I am a fast learner, I can easily adopt to changes and enhancements specializing on changes with the company's product. I know how to make the customer understand the changes and make sure that they agree to it. I also do have a little background about financial and payment processing, as well as order taking and processing. I have learned most of my skills with my previous jobs. I know how to handle irate customer and make sure that we get into agreement to make sure that they concerns are resolved on their first contact.

Top Skills

Customer Support » Phone Support

Experience: 5 - 10 years

Other Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Email Support

Customer Support » Chat Support

Experience: 1 - 2 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 6 months - 1 year

Customer Support » Social Media Moderation

Experience: Less than 6 months

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Email Management

Experience: Less than 6 months

Real Estate » Lead Generation

Experience: Less than 6 months

Basic Information

Age
34
Gender
Female
Website
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Address
Malabon City
Tests Taken
IQ
Score:  91
DISC
Dominance: 28
Influence: 17
Steadiness: 48
Compliance: 7
English
B2(Upper Intermediate)
Uploaded ID
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