My goal is to provide high-quality, professional and consistent support to my clients and/or customers. I can work efficiently and effectively in most situations and under pressure with minimal supervision. With over 5 years of experience in the BPO Industry, I am both prepared and fully equipped to meet my client's needs, while attaining results that my clients are pleased with. I have been able to practice my skills on different campaigns relative to Insurance, Health Insurance, and Loans. I was assigned as a Team Leader and Training Assistant, managing call support members, delegating tasks and improving skills prior to the Company’s training materials provided. I have been a Customer Service Representative for almost 2 years on a Internet & TV provider (Timewarner/Spectrum) and and I've been a Quality Assurance Specialist for a year.I am responsible and I feel strongly about finishing a job on time, professionally, and of good quality.
- Technical Support Representative/Customer Service Specialist- Virtual Assistant- Sales Manager/Trainer - Data Entry- Data List Cleaning/Verification- Sales Representative- Quality Assurance Specialist- (Basic & Simple image) Canva - Trello- Google Suite- CRM Management- OnePageCRM- Order Fulfillment - Shopify E-commerce Dropshipping- Chat Support
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