Kathrina

Customer Support Specialist /Email and Chat Support/ V.A

95 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Associates degree

Last Active

December 9th, 2023 (110 days ago)

Member Since

December 8th, 2017

Profile Description

I have been working since 2008 in the Customer Service Industry through phone, email, and chat. I worked in different lines of businesses such as telecommunications, financial, road tolling, and shared mailbox platform.

I am skilled and well knowledgeable in processing payments and orders, refunds, disputes, and managing accounts. I am familiar with most cloud base services that are used for working online such as MS Office, Email Services, Zendesk, Slack, Chatra, Infusionsoft, Stripe, Trello, Basecamp, and Shopify to name a few. 

I am customer-oriented, analytical thinker, and solution-focused. I am punctual, consistent, and have strong written and verbal skills. I am used to dealing with high loads of work so rest assured that I can deliver good numbers without compromising the quality. I can work efficiently and effectively with minimum supervision. I want a long-term, stable job where I can learn and contribute to the success of your business.

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Office and Administration » Transcription

Customer Support » Phone Support » English Speaking

Office and Administration » Data Entry

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Gen.Mariano Alvarez, Cavite
Tests Taken
IQ
Score:  105
DISC
Dominance: 43
Influence: 7
Steadiness: 17
Compliance: 33
English
C1(Advanced)
Uploaded ID
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