Customer Service, Operations Manager, Writer, Trainer, Collections, Skip Tracer

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($800.00/month)

Bachelors degree

Last Active

May 19th, 2023 (342 days ago)

Member Since

December 5th, 2017

Profile Description

First of all, I want to let you know that as an employee I treat my employer's business as my own because I believe that the success of my employer is one of the vital sources of me having a beautiful life. I always work with respect and high integrity.

My Abilities
- leadership and management
- administrative tasks
- compliant
- high standard professionalism
- highly organized with sense of prioritization
- high attention to details
- sharp analytical skills
- positive and self-motivated
- works with initiative
- work production principle: Quality = Quantity

English Communication Skills
- Proficiency: C2 (Advanced/Mastery)
- IELTS: 7 (overall score)
- freelance academic writer
- content writer and copywriter

Computer Skills
- typing speed: 54 wpm
- Microsoft (word, excel, power point, outlook)
- Mac (pages, numbers, keynote, Mosaic Lite)
- Google Drive, CRM, Bitrix, Gigabook
- Slack, Skype, Trello, Dropbox, Google Screencastify
- Facebook: page manager and content writer, group manager and moderator
- Systems used in BPO: Siebel, LMS, Wincollect, Citrix, and Billit

Strong Technical Competence in:
- portfolio management
- skip tracing
- customer service
- negotiation
- risk management and forecasting

Strong Abilities for Gold Standard Customer Service
- quickly understands customer's concerns and provide first hand resolution
- strong ability and confidence to handle complaints and escalated calls
- very good paraphrasing ability
- received commendations from previous customers who were happy with my fast and accurate resolutions, phone manners, and communication skills

Training and Development
- training deliveries
- training management
- leadership and people management
- human resource (office based and home based)
- employee competency evaluator
- quality analyst
- ability to deliver coaching
- ability to create coaching materials, instructional designs, training needs analysis, training program guides, and training session plans   
- ability to create and deliver reports specially for training milestones
- project management

Technical Resources:
> Macbook Air laptop
> Internet speed of 25 Mbps
> Power interruption seldom in a year to even hardly happening