First of all, I want to let you know that as an employee I treat my employer's business as my own because I believe that the success of my employer is one of the vital sources of me having a beautiful life. I always work with respect and high integrity.
- leadership and management
- administrative tasks
- high standard professionalism
- highly organized with sense of prioritization
- high attention to details
- sharp analytical skills
- positive and self-motivated
- works with initiative
- work production principle: Quality = Quantity
English Communication Skills
- Proficiency: C2 (Advanced/Mastery)
- IELTS: 7 (overall score)
- freelance academic writer
- content writer and copywriter
- typing speed: 54 wpm
- Microsoft (word, excel, power point, outlook)
- Mac (pages, numbers, keynote, Mosaic Lite)
- Google Drive, CRM, Bitrix, Gigabook
- Systems used in BPO: Siebel, LMS, Wincollect, Citrix, and Billit
Strong Technical Competence in:
- portfolio management
- skip tracing
- customer service
- risk management and forecasting
Strong Abilities for Gold Standard Customer Service
- quickly understands customer's concerns and provide first hand resolution
- strong ability and confidence to handle complaints and escalated calls
- very good paraphrasing ability
- received commendations from previous customers who were happy with my fast and accurate resolutions, phone manners, and communication skills
Training and Development
- training deliveries
- training management
- leadership and people management
- human resource (office based and home based)
- employee competency evaluator
- quality analyst
- ability to deliver coaching
- ability to create coaching materials, instructional designs, training needs analysis, training program guides, and training session plans
- ability to create and deliver reports specially for training milestones
- project management
> Macbook Air laptop
> Internet speed of 25 Mbps
> Power interruption seldom in a year to even hardly happening
I have been part of the administration team in call center industry where I became responsible for planning, implementation, assessment and feedback on certain company projects and events. As virtual assistant, I am currently working for a medicare agency in the US as consumer support manager and executive assistant. My responsibilities include administrative works, existing clients management, and other ad hoc tasks.
I have an excellent English communication skills both in writing and in speaking. I am an IELTS certified with overall score of 7 and my proficiency level C2 (advanced/mastery).
I have been a writer since high school and was even the Editor-in-Chief for our school paper back then. I continue to contribute Feature Writing for my Alma Mater up to now. I have been a freelance academic research writer for an online platform and content writer for a consumer product in their social media account.
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.