Customer Service, Operations Manager, Writer, Trainer, Collections, Skip Tracer

99 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month ( $776 USD )
40 hrs/wk ( $4.85 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
10 yrs BPO exp: CSR, collections, skip tracer/lead generator, back office; quality analyst, training & development coach, project & portfolio manager, events organizer. 3 years academic & content writer, copywriter, and VA.
BASIC INFORMATION
Age:
35
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:31
Dominance:23
Influence:9
Steadiness:38

English
 C2(Advanced/Mastery)
Last Active:
2019-07-26
Member Since:
2017-12-05
SKILL SUMMARY

First of all, I want to let you know that as an employee I treat my employer's business as my own because I believe that the success of my employer is one of the vital sources of me having a beautiful life. I always work with respect and high integrity.

My Abilities
- leadership and management
- administrative tasks
- compliant
- high standard professionalism
- highly organized with sense of prioritization
- high attention to details
- sharp analytical skills
- positive and self-motivated
- works with initiative
- work production principle: Quality = Quantity

English Communication Skills
- Proficiency: C2 (Advanced/Mastery)
- IELTS: 7 (overall score)
- freelance academic writer
- content writer and copywriter

Computer Skills
- typing speed: 54 wpm
- Microsoft (word, excel, power point, outlook)
- Mac (pages, numbers, keynote, Mosaic Lite)
- Google Drive, CRM, Bitrix, Gigabook
- Slack, Skype, Trello, Dropbox, Google Screencastify
- Facebook: page manager and content writer, group manager and moderator
- Systems used in BPO: Siebel, LMS, Wincollect, Citrix, and Billit

Strong Technical Competence in:
- portfolio management
- skip tracing
- customer service
- negotiation
- risk management and forecasting

Strong Abilities for Gold Standard Customer Service
- quickly understands customer's concerns and provide first hand resolution
- strong ability and confidence to handle complaints and escalated calls
- very good paraphrasing ability
- received commendations from previous customers who were happy with my fast and accurate resolutions, phone manners, and communication skills

Training and Development
- training deliveries
- training management
- leadership and people management
- human resource (office based and home based)
- employee competency evaluator
- quality analyst
- ability to deliver coaching
- ability to create coaching materials, instructional designs, training needs analysis, training program guides, and training session plans   
- ability to create and deliver reports specially for training milestones
- project management

Technical Resources:
> Macbook Air laptop
> Internet speed of 25 Mbps
> Power interruption seldom in a year to even hardly happening

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Research
  • Speaking
  • Writing
  • Copywriting
  • Web Content Writing
  • Email Marketing
  • Facebook Marketing
  • Social Media Marketing
  • Customer Support
  • Email Support
  • Other Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

I have been part of the administration team in call center industry where I became responsible for planning, implementation, assessment and feedback on certain company projects and events. As virtual assistant, I am currently working for a medicare agency in the US as consumer support manager and executive assistant. My responsibilities include administrative works, existing clients management, and other ad hoc tasks.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Travel Planning

English
EXPERIENCE

I have an excellent English communication skills both in writing and in speaking. I am an IELTS certified with overall score of 7 and my proficiency level C2 (advanced/mastery).

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have been a writer since high school and was even the Editor-in-Chief for our school paper back then. I continue to contribute Feature Writing for my Alma Mater up to now. I have been a freelance academic research writer for an online platform and content writer for a consumer product in their social media account.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Facebook Ads
  • Instagram Ads
  • Youtube Ads

Web Development
SKILL RATING
  • ClickFunnels

Graphics & Multimedia
SKILL RATING
  • Logo Design
  • Recording Audio
  • Video Editing

Finance & Management
SKILL RATING
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Invesment Researching
  • Strategic Planning

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management

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