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Customer Service Representative / Team Lead Associate

84 ID PROOF
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EXPECTED SALARY
Php 50,000.00/month
( $900 USD )
EDUCATIONAL ATTAINMENT
High school diploma
AVAILABILITY
40 hrs/wk
( $5.20 USD/hr )
EXPERIENCE OVERVIEW
12 years in a Call Center Industry
BASIC INFORMATION
Age:
42
Gender:
Male
Tests Taken:

DISC
Dominance:25/49
Influence:67/39
Steadiness:88/32
Compliance:53/67

Last Active:
November 12th, 2022 (15 days ago)
Member Since:
December 5th, 2017
SKILL SUMMARY

I am self-motivated and like challenges. Likes to think out of the box for solutions.
I've had 14 yrs experience both in BPO and shared services industry handling different types of accounts. These ranged from medical and dental insurance customer service and claims processing, back-office medical suppliers order entry, and financial account customer service, for US-based companies.
I am also a car enthusiast.
I am also knowledgeable in MS office and an Internet-savvy person
I am looking for a long term and stable job where I can be part of my employer's success.
I am well aware of how Customer satisfaction works and how it affects the Business. Also, I have more than 6 month's experience with a Virtual Assistant company specializing in Real Property Management ( Renter's Warehouse ).

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Excel
  • Quality Assurance
  • Research
  • Speaking
  • Translation
  • Writing
  • Blogging
  • Facebook Marketing
  • Customer Support
  • Phone Support
  • Social Media Moderation
  • Medical Services

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Editing Proofreading

Sales and Marketing
SKILL RATING
  • Facebook Marketing

Graphics & Multimedia
SKILL RATING
  • Photoshop
  • Recording Audio

Customer Service & Admin Support
EXPERIENCE

I have 12 yrs of Customer Service Experience

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
EXPERIENCE

I have 12 yrs experience of Medical and Dental Insurance Customer Service.

SKILL RATING
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Other Project Management

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