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Virtual Accounting Specialist in Accounts Receivable and E-commerce

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EXPECTED SALARY
Php 60,000.00/month
( $1,131 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $8.72 USD/hr )
EXPERIENCE OVERVIEW
Virtual Accounting Specialist in E-Commerce Accounts Receivable
BASIC INFORMATION
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Age:
39
Gender:
Female
Location:
San Mateo, Rizal
Tests Taken:
IQ
Score:  125

DISC
Dominance:57
Influence:8
Steadiness:19
Compliance:15

English
 C2(Advanced/Mastery)
Last Active:
January 27th, 2023 (6 days ago)
Member Since:
November 17th, 2017
SKILL SUMMARY

VIRTUAL ACCOUNTING SPECIALIST FOCUSING ON E-COMMERCE ACCOUNTS RECEIVABLE,  COLLECTIONS & DISPUTES MANAGEMENT

OCT 1, 2018 - PRESENT

As a Virtual Accounting Specialist, I help clients increase their accounts receivable turnover by collecting payments over the phone and email
I provide recommendations to write off bad debts for aged invoices >180 days.
I assist with managing and resolving disputes including Amazon Chargebacks, Special Pricing Agreements, Rebates, Co-op Allowances, Return Merchandise Authorizations, Shortage Claims, and others.

Additionally, I provide bookkeeping services to multiple clients with the following responsibilities but not limited to:
-Daily Bank Reconciliation
-Daily Payment Application
-Cash Flow Maintenance
-Supplier Payment Reconciliations
-Debtors Reconciliations
-Receivables Payment Reconciliations
-Invoice Data Entry
-Bill Payable Data Entry
-Journal Entries

Tools: 
Computer System: Remote Desktop
Accounting System: Quickbooks Enterprise 2017 Desktop and Quickbooks Pro Online, Xero, Odoo ERP
Inventory Management: Fishbowl ERP
Project Management & Time Tracking Tool Used: Asana, Everhour, Hubstaff
File-Sharing: Dropbox, OneDrive, Teamviewer, Microsoft Teams
Google Suite (Google Drive, Google Docs, Google Sheet, Calendly)
Communication Tools: Skype, Hangouts, Zoom, WhatsApp

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Social Media Project Manager at Upwork
January 15, 2018 – April 30, 2019

Administrate the creation and publishing of relevant, original, high-quality content with close coordination with the writing and graphics team and Quality Control of Content in Different Social Media Sites for all Clients.
Identify organization development aspects to improve the content and social media strategies to improve the client’s branding and social media presence.

Maintain and implement an editorial calendar thru Trello to manage content and plan specific timely marketing campaigns 
LinkedIn Connection Building based on the client’s target market  
Generate Marketing Leads through GroupFunnels with a Call to Action and send list on a weekly basis to clients. 

Bi-Weekly Payroll Processing via PayPal & Gcash.

Tools Used: Trello for Editorial Calendar Project Management, Grum for Instagram, GroupFunnels for Email Leads, Slack for Team Messaging and Management 

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SR. ACCOUNTS RECEIVABLE ANALYST – CREDIT & COLLECTIONS (PROJECT BASED) MEZ LIMITED APRIL 9, 2018 –SEPT. 29, 2018 

Regular Sending of Customer Statements
Daily Payment Application in QuickBooks Desktop & QuickBooks Online
Reconciliation of Billing Items after Billing Integration
Verify validity of RMA and issue credit memos as necessary
Sending of Invoices to customers after reconciliation/cross-checking
Collect payments from customers in a timely mUpgrade to see actual infoer via email or phone
Create Journal Entries when needed particularly for payments received from an inter-company account
Regular credit evaluation, increasing and decreasing credit limits as necessary
Place accounts on credit hold due to non-payment
Send formal dunning letters for non-performing accounts with greater than 90 days balances
Upload invoices to customer portals to ensure invoices are received and timely payments are made by customers
Provide cash collection report
Serve as back-up to Accounts Payable Analyst

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FREELANCE REAL ESTATE SALES CONSULTANT
MULTIPLE BROKERS & DEVELOPERS (LOCAL) 2008 - PRESENT
Rent, buy, or sell property for clients. 
Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts.
Real Estate Sales and Marketing is being done online through Social Media, email and other electronic chUpgrade to see actual infoels such as text/email. 
Assist buyer in documentation requirements, bank loans until full delivery of the unit.
Work with the developer in making sure of a seamless release/delivery of the unit.

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CREDIT AND COLLECTIONS SPECIALIST (PROJECT BASED)PACIFIC MARKET INTERNATIONAL (UNDER AMMEX I-SUPPORT)
FEB 6, 2017 – JAN 15, 2018 
Collections, Order-releasing, Chargebacks, and Reconciliation:
Send monthly statements to the customer
Review and analyze DSO and DPD prior to releasing orders.
Process credit card payments thru CardConnect when a customer calls to pay via credit card
Collect for Past Due and maintain appropriate AR% percentage as established by the company
Work with cash applications in researching and reconciling missing or misapplied payments
Provide collections report to collections manager as needed and requested.
Coordinate with the sales team to verify the validity of chargebacks from customers with a focus on Amazon Vendor Central charge-backs.

Credit Analysis:
Responsible for assessing the credit risk and viability of potential and existing client
Establish customer credit limit and payment terms
Revisit credit lines and payment terms and re-establish based on DSO and/or payment behavior
Analyze customer financial statements (P&L Analysis) pertaining to a credit line application and provide financial guidance for order management support with supply chain and marketing units to control credit use while minimizing and upholding effective payment.
Refer to DNBI (Dun & Bradstreet), NACM, ARMS payment Scoring, CreditNTell, and other key financial & credit scoring institutions in order to establish an appropriate credit limit for customers.
Work with Euler Hermes in establishing appropriate or additional credit insurance coverage.
Work with insurance broker US Kibble & Prentice CL for issuance of Certificate of Insurance to customers

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VIRTUAL ASSISTANT – ACCOUNTING AND SALES ADMINISTRATION
JUNE 2015 – FEB 2017
Main Responsibilities for Accounting: Daily Bank Reconciliation
Cash Flow Maintenance
Processing and Posting of Accounts Receivable
Collection of Debtors Accounts
Aging Reports
Processing of Accounts Payable 
Costing of Invoices
Invoice - PO/Delivery Docket Matching
Supplier Payment Reconciliations
Debtors Reconciliations
Generation of Daily Sales Figures and Sales Leader-board Report
Stock Inventory Maintenance
Monthly Sales Report Generation
Book Travel and Prepare Itinerary of Head Accountant
Assisted in Year-End Reporting & Migration of Chart of Accounts from DOS-Based accounting system to Xero including all GL and Sub-Ledger Entries

Main Responsibilities for Sales and Order Management Administration:
Taking sales calls and inquiries from clients/prospects, actioning, and passing to the relevant sales account manager.
Raise quotes, source products from suppliers, provide quotes to customer and sales account manager
Raise PO's and Orders to the supplier
Track inquiries and follow up whenever necessary
Set up new customers in CRM and update when necessary
Raise RMA's for returns

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PROCESS SPECIALIST – ACCOUNTS RECEIVABLE (ASSOCIATE LEAD)INFOSYS BPO INC
SEPTEMBER 2013 – JUNE 26, 2015
SAP Functional End-User - Managing Manila Accounts Receivables Team of Philips Advance (Ballasts) North America (Order-to-Cash) through Billing and Collections
Main Responsibilities:
Review on hold orders due to credit block and approve release upon successful verification of payment history, credit status.
Disputes Management and Account Reconciliation
Analyzes accounts receivable and applies collection policies/procedures and recommend accounting treatment for delinquent accounts
Coordinate with the credit risk team and referring to D&B reviews prior to the recommendation of releasing customer orders by AR Analysts and Specialists.
Obtain applicable approval prior to implementing write-offs.
Coordinate with Cash Applications Team Lead in ensuring payments and payment differences are posted appropriately.
Ensure possible working solutions for customer escalations as reported by AR Analysts and Specialists
Generate Daily, Weekly, and Month-End AR and Cash Collections Report
Analysis of the generated report and provides recommendation for cleanup of past-due collections
Prepares Bi-Weekly and Month-End OTC Deck for presentation to Financials Operations offshore and Stakeholders.
Provides support to financial managers in the fulfillment of assigned receivables
Prepare weekly and month-end reports for client review and presentation.
Responsible for goal-setting and overall team portfolio management.
Provides interim training to new hires prior to full utilization.
Provide coaching and feedback to A/R Associates and set goals for areas for improvement.
Coordination with the Training Team to ensure Analysts and Specialists are calibrated and in line with the current credit policies of Philips North America

Inter-company Administrative and People Management Tasks:
Responsible for reminding AR Analysts and SMEs in making sure their attendance is regularized
Provide counseling and/or corrective action for analysts with different challenges in areas of performance, reliability & tardiness.
Recommendation of Analysts for PIP after 1 quarter of being unable to meet KPI's
Awards and Recognition: Extra Miler Award - 2nd Quarter of 2014
Best Process Specialist - 2nd Quarter of 2014

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OPERATIONS SUPERVISOR (BACK OFFICE) 
AHM GLOBAL SERVICES PHILIPPINES, LLC., an IQVIA Company
APRIL 2011 – APRIL 2013
People Management:
Manages, and coaches Meeting PlUpgrade to see actual infoers, A/R, and Research Analysts in effectively meeting service delivery targets.
Evaluates, recommends, and implements changes in staffing.
Handled 21 FTE's in 5 L.O.B.'s.

Process Management:
Manages office systems and services; manages logistics within the office. 
Coordinates computer, voice mail, email, and telecommunications services with facilities and the IT department.
Detailed Job Description:
Service Delivery Supervisor (client-facing) for Marketing Logistics and Commercial Compliance Global Operations.
Ensures on-time delivery of SLA's, client requirements and that all specifications were met.
Optimizes workforce to effectively support volume demands.
Effectively manages resources to ensure that financial objectives were met.
Constantly revisits Operations Infrastructure to ensure seamless execution and constant improvement.
Develops long and short term strategy and manages day-to-day operations. 
Maintains regular flow of communication with internal and external clients in order to ensure that all client requirements are met. 
Professionally leads a team of plUpgrade to see actual infoers, A/R, and research analysts/associates to create an environment measured by quality based results, to possess analytical abilities with good hands-on skills, and to have strong interpersonal skills. 
Delivers well-organized business reviews to Service Delivery Managers. 
Leverages on other departments such as Training, Quality, Recruitment, IT, HR, and other Shared Services functions to ensure adequate staffing, infrastructure, and operational facilities are maintained.

SR. FULL-SERVICE MEETING & EVENTS PLUpgrade to see actual infoER (BACK OFFICE)
AHM GLOBAL SERVICES PHILIPPINES, LLC., an IQVIA Company
JANUARY 2010 – APRIL 2011
DETAILED JOB DESCRIPTION
The work entails a high focus on meeting plUpgrade to see actual infoing specifically logistics, hotel reservation, car service, etc. and detailed as follows:
Ensure compliance of Pharmaceutical Meetings in terms of budget reconciliation and management. 
Ensure that meetings are well-plUpgrade to see actual infoed from pre-meeting which includes call-outs to the venue to make reservations, prepare Food & Beverage Service Agreement (contract) to ensure maximum per person budget is not exceeded.
Ensure that Food & Beverage minimum is met without exceeding the maximum per person budget. 
Analyze post-meeting receipts and ensure compliance rules were strictly adhered to by the restaurants. 
Make necessary follow-ups for receipts that have not yet been received from venues.
Collect payments from debtors (Pharmaceutical companies) for meetings that have been completed.
Send dunning letters for past-due receivables.
Financially Close and Review Meetings.
Team Point-Of-Contact in the absence of Immediate Supervisor and handle workload distribution, coordinate with New Jersey Counterparts and Supervisors with regard to urgent client-related matters, quality calibration, handling of quality disputes, roll-outs, and other minor-to-major supervisory tasks, etc.

ACCOMPLISHMENTS:
Part of the first wave of the Manila Logistics Team and made a great contribution in successfully launching Advanced Health Media, Upgrade to see actual info Manila
Served as Venue Vantage Liaison wherein maintenance and adding of venue profiles are accurately processed
Team Point-of-Contact in the absence of immediate supervisor
Do one-on-one training and coaching with teammates for daily updates.
Conduct short training for back-fill positions related to LOB that new-hire is assigned. Attend Quality calibrations on behalf of the supervisor
Provide daily, weekly and monthly reports of task completion thru Internal Report Viewer and SharePoint and take care of quality disputes in behalf of the whole supervised client team. Has shown good leadership, management skills, and flexibility.
Consistent QA scores not lower than 98?curacy
100% QA Accuracy for the Month of November 2010

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COMMUNICATIONS SPECIALIST
STELLAR GLOBAL SOLUTIONS PHILIPPINES, INC.
DECEMBER 2007-JANUARY 2009
DETAILED JOB DESCRIPTION:
Receive TTY (teletypewriter) calls from Hearing and Speech Disabled customers to assist them in making outbound calls 
Make outbound calls via auto-dialer based on the phone number requested by the customer
Introduce relay calls at the on-set of the call upon confirmation that the voice part is a first time user.
Ensure that confidentiality, transparency, and verbatim is maintained and met at all costs.
Escalate possible fraudulent calls to management for immediate termination of the call.

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CUSTOMER SERVICE REPRESENTATIVE (CONTACT CENTER)
TELETECH 
OCTOBER 2006 – JULY 2007
DETAILED JOB DESCRIPTION:
Receive and answer inbound calls from healthcare providers by providing accurate quotation of benefits of health card members
Provide status of health care claims submitted by health care providers
Advise of need for additional documentation in order for denied claims to be re-processed and approved/adjudicated

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HR & ADMINISTRATIVE OFFICER
J.C. PALABAY ENTERPRISES, INC.
JANUARY 2004-SEPTEMBER 2006
DETAILED JOB DESCRIPTION:
Responsible for sourcing of applicants using job boards.
Conduct initial interview and endorse qualified applicants for Final interview with the Hiring Manager 
Responsible for preparation of Job offer and/or Employment Contract (after regularization) 
Ensure maintenance of 201 files Assist trainers in training and development
Assist payroll assistant in the maintenance of the payroll database and perform bookkeeping functions as well in the absence of the payroll assistant. 
Served as the liaison to the City Government of Marikina as a bidder for their upcoming projects. 
Responsible for clerical functions such as purchasing, inventory, the encoding of invoices, printing, and posting of company memoranda, clearance, and releasing of goods and supplies.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Project Coordinator
  • Research
  • Speaking
  • Bookkeeping
  • Quickbooks
  • Xero
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Project Coordinator
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Social Media Marketing

Finance & Management
EXPERIENCE

I've had focus in Bookkeeping & Accounts Receivable, Collections & Disputes Management since 2015.

SKILL RATING
  • Accounting
  • Bookkeeping
  • Inventory Management
  • Payroll
  • Quickbooks
  • Strategic Planning
  • Tax Preparation
  • Xero

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Professional Services
SKILL RATING
  • Real Estate Services

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