I am personable and dependable professional with 3 years’ intensive and diverse experience in providing exceptional customer service. Highly skilled in contacting customers to respond to inquiries. Well-versed in resolving customers’ grievances. Committed to remain constantly aware of customer needs to ensure a safe and secure virtual environment. Excellent communication, problem solving and time management skills along with exceptional cash handling experience. Trained in different sub-fields of Customer Service industry.My goal is to provide 100% quality of communication, work and professionalism. I guarantee all work will be kept in strict confidentiality. My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution in this position.
The following achievements demonstrate my qualification for this position:
Developing and implementing key policies and procedures in customer service departments to boost productivity and enhance team morale.Earning a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty.Successfully ensuring top-flight customer service and satisfaction while driving staff training and development and team
STRENGTHS-Team Leader-Versatile Personality-Approachable-Motivator-Can work under pressure-Fast Learner-Dedicated & Inspired-Perfectionist
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